Prompt service however many saxophone repair items I wish to purchase where out of stock.
Good price, fast shipping.
I got excellent advice I would need to repair the swan neck of my soprano sax. The parts ordered,although not exactly what was required, they being out of stock,enabled me as a novice to easily effect a 'repair and restore it quickly to a playable condition. Thank you. Arthur
Service rating : Good when they rang to tell me my book was out of stock but they would send me a copy using Saturday delivery the following week if I agreed but poor when it didn't arrive until the following Wednesday which meant we didn't have it for my son's last lesson of term. Overall disappointing but would have been good if it had arrived as promised.Product : Exactly what we expected.
On 22-Jul-2017 the supplier responded:Hi, Thank you for your feedback as we always aim to improve our service.On this occasion, we were relying on Royal Mail service to deliver as promised.We do hope that you will feel confident to order with us again as our ethos is to create, inspire and support musicians.All the very best with your son's flute playing and if we can be of assistance, we will be delighted to oblige.Best regards, Linda at Dawkes
Service rating : Having reviewed the Dawkes products (for replacing my saxophone neck cork) I enquired about dimensions of the "preformed" cylindrical cork as none were given- just a photo. At the most economical price it was at least worthwhile seeing if it had a chance of fitting without too much sanding down. The need to effect a repair soon overcame the long time delay in the response from Dawkes and I went ahead and ordered the (much more expensive) cork sheet (1mm) as this was clearly the correct thickness from my measurements of the original cork.This part of the story is the good bit and the cork was delivered promptly and I made the repair.But it would have been so much better if Dawkes had replied sooner to my original enquiry.Product : Although absurdly expensive, a good product which was easy to work and has made a good replacement with plenty left over for other sax or clarinet jobs involving cork.
On 22-Jul-2017 the supplier responded:Hi,Thank you for your feedback as we aim to constantly improve our service.We will look into why it took so long to respond to you however, please feel welcome to give us a phone call and we will promptly assist you.With regards to the price, we check our pricing regularly and we do provide a synthetic version of the cork, for future reference.If we can be of any further assistance, we will be very happy to help.Best regards,Linda at Dawkes
Service rating : The tool didn't fit my oboe, but Dawkes refunded the purchase immediately, no questions asked.Product : The tool didn't fit the octave inserts on my Kruel oboe.
Service rating : The website was easy to use. The product is perfect- I was worried that the piccolo would wobble on the stand but it doesn't. Delivery was quickProduct : Sturdy and easy to fit/adjust
Service rating : Quick delivery and good quality parts. Would use again for sureProduct : Quick delivery and good quality parts at a fantastic price. Would recommend and use again for sure.
Delivered goods promised ahead of expectations.
Service rating : Snelle levering en goed product !Product : Nice product, works easy !
Good service, shipping a bif dear when outside of the uk
Service rating : Все отлично,быстро пришло! СпасибоProduct : Все понравилось! Обязательно буду у вас заказывать!
On 15-Jul-2017 the supplier responded:Спасибо за ваш отзыв. Мы будем рады помочь.
Service rating : Brilliant friendly helpful great quick deliveryProduct : Do what they say on the label
Service rating : Excellent in every way Thank you .Product : Very fast delivery, first class product
Very quick service, and good price.
Prompt and safe delivery. Well done.
Service rating : Prompt, well packaged delivery and at a very competitive price too.Product : Great price and a quality item.
Flute pads etc as advertised, quick delivery. No problems. Recommended.
Service rating : I found what I wanted easily. The order process was clear and short. Delivery was prompt and when stated. Thank you :-)Product : The quality I expected from Dawkes. Thank you :-)
Good service, goods despatched promptly, items as described.
Extremely prompt service. Item was despatched by Dawkes on the same day as I ordered it. Received via 2nd class mail and the Thumb Rest is now fixed on my clarinet. Delighted (and slightly amazed) that I was able to attach it to the clarinet myself. Originally I was going to order the part from a local music shop, but after waiting six weeks they told me they had not been able to find the correct thumb rest. I suggested that in future they should contact Dawkes who provide a fantastic service.
Quick and easy transaction. Helpful on the phone.
Service rating : I'd been thinking of trying the Ton Kooiman thumbrest for a while but didn't have time to visit the shop to try it out. So I bought one on-line instead and spent some time with it at home. I decided not to keep it in the end (would've meant drilling new holes in my old Selmer 10G clarinet; I found the thumb position good but the openness of the whole right-hand position not so good). Dawkes refunded the money with a courtesy phone call and no fuss. Proper customer service.Product : It didn't work for me - but I knew I could try it out and get a refund if necessary. It would help if the manufacturer could publish a technical specification on-line so that you could work out if your clarinet would need new holes drilling or not. My Selmer 10G would have required new holes, and that was one consideration against keeping the Kooiman thumbrest.
You did a really good job on my instrument, but I sent an email with a question and got no reply, which is why I am leaving 3 stars only.
On 15-Jul-2017 the supplier responded:Hello,Was the question; "Out of interest, do you guys repair tubas / sousaphone?"There was a reply to this on 22/06/17;Hi,Yes, indeed we do! Have you got something specific you would like us to look at? We can offer general servicing, or sometimes Sousaphones require more involved body work but I'm sure we can help.Kind RegardsDawkes Music Repair DeptPerhaps the email ended up in your spam folder. We are finding this happens if your spam filter is very strong.Best regards,Linda at Dawkes
Brilliant customer service as always. I live in France and it is never a problem ordering anything from Dawkes. Item arrived promptly and well-packaged. It's so much easier ordering online from Dawkes in the UK rather than trying to find what I want over here! Highly recommended service.
Service rating : Service was good and my order crossed the pond in good time..Product : Good service and fast response
Service rating : Good advice and quick dispatch. Detailed advice for matching ligature to a new mouthpiece, including a link with more in formation. Prompt free dispatch,Product : The best ligature I have ever bought. It matches my mouthpiece perfectly.Make sure you tell Dawkes what your current setup is for your clarinet.
Service rating : Stand ordered on Friday and delivered first thing Monday morning!!!Product : Tough and stable! Essential requirements for stage work!
Service rating : Timely delivery, with good warning of arrival date. Good instrument, with all the necessary extras (case, pull-through, reeds etc.)Product : A good mid-tier instrument, which plays well and feels good under the fingers.
I only needed a Fibracell reed but quickly. Received by post at a reasonable p&p price.
Service rating : Very speedy, and all in order and just what I needed.Product : Good product as I have had before.
As described, quick delivery, good value
They had what I needed for my Mark VI sax and shipped the parts instantly. I will buy from them again if needed
This is a great company. I needed a thumb key screw for my clarinet and they were the only store that could deliver. Thanks Dawkes Music!
They organised a courier to pick up 2 trumpets, they serviced and repaired them and returned them to me. They are excellent and I would not hesitate to recommend them
Great service, as always!
Product was as expected
Service rating : Prompt delivery exactly as per order.Product : These reeds suit me well with my Selmer C* mouthpiece.
Service rating : Delivered a part for my sons Bach Strad trumpet.. not available here in Singapore , so being able to order on line and have it delivered so quickly was fantastic - great service- thank you.Product : Good service - delivered spare part to Singapore promptly- thankyou
Service rating : Excellent serviceProduct : This works perfectly on my trumpet
Service rating : The work was completed promptly and to a high standard - the instrument is like new, and the work is guaranteed for three months. The staff are friendly and keen to help in any way they can.Product : A very professional and competent piece of work.
Service rating : It's a funny old place. Main shop haven't really grasped customer service. However, go beyond there and the repairs people were absolutely fantastic. A real passion for their work, going the extra mile and really doing their best. Charming, helpful and thoughtful. A great service.Product : As above! I think I said it all!
Très bonne communication, envoi ultra rapide.
No fuss service
Service rating : As always fast perfect delivery of good quality itemProduct : Does the job good all rounder
Service rating : Easy ordering - fast delivery!Product : As described, but an uprated part compared to the original which is good!
Service rating : Would have been 5 stars but even though this was one small item, ordered before 2pm it didn't get posted until the following dayProduct : It did the job. I may not get a chance to put this later so I'll say it here....this job was an emergency, ordered Wed 14th, posted Thur 15th 1st class, didn't arrive till Tue 20th. Not the fault of Dawkes but maybe your distribution/postage system needs reviewing. Could there be an express courier option or would a private postal service be better?
On 30-Jun-2017 the supplier responded:Hi, Thanks for your recent purchase. Please accept our apologies that the order was not sent 1st class the same day (as ordered before 2pm). The issue of how long Royal Mail takes is a separate problem, although we send 1st class (when selected) that can be 24-72hrs depending on their service. We do offer a next day courier option at the checkout and we'd suggest for emergency jobs where the part is needed the next ay guaranteed we'd suggest choosing the courier option on offer - it's more expensive but that's because it will 100% arrive the next day whereas Royal Mail don't promise that with 1st class. Hope this helps - many thanks again for your custom. Kind Regards - Sales Dept
Service rating : Thank you for sending the caps out so quickly. I bought a recorder that did not have the caps or a case. You got the caps out to me before I needed to take my recorder out on its first day out. Thank you! :-)Product : It was exactly what I ordered and fits. Thank you.
Fast service and just like advertised
Great website, easy to use
My order was despatched the same day I ordered it and it arrived the following day. I hope the staff get well paid for this!
Prompt service from Dawkes Music
The product arrived in condition, quickly and reasonably priced.
It's always good
Service rating : Recomendaría comprar artículos en Dawkes music ya que me ha llegado todo lo que pedí correctamente, bien empaquetado y con poca demora.Product : Mis compras han sido satisfactorias, todo lo que pedí está en perfectas condiciones.
Service rating : Good, quick service and a good price too.Product : Item as described - good quality and price
Service rating : I appreciate the quick handling of my orders.Product : Good reeds. Works fine over the whole range of the sax.
Excellent personal and quick service. Definitely recommend.
Service rating : Fast, efficient and smooth. Items arrive well packed and with little delay.Communication is swift by email and there seems to be no question that is not dealt with in a very timely manner. Yes I would highly recommend you to others without fear or favour.You are also the only Backun Dealer in the UK I was able to locate with an on line service..Product : Although a trivial purchase, required for my new Crystal mouthpiece, it was delivered within a couple of days.
Service rating : Your service was good all the way.Product : Very good and consistent reeds.
Service rating : They we're knowledgeable, friendly and quick.Product : The instrument was delivered clean and in very good condition
Good shipping service...but very bad items description
On 15-Jun-2017 the supplier responded:Dear Mr Alkabani,Thank you for your feedback.If there are any items we have sent that are unsuitable, please return them so we may provide you with the best solution. Understandably, the 14 day approval period is flexible for orders sent overseas. Please let us know how we can best help and we will.Best regards,Linda at Dawkes Music
Service rating : Please hold a stock of yamaha 7* alto mouthpieces. I need 4or 5 a year for various pupils. Thank you. Otherwise service always good.Product : Mmmmmmmmmmmnnnnnmore characters required!
great service and a good range of stock
prompt service. very good
Always first class service. Items are always correct, well packed and arrive on time.
Service rating : Although it was an esoteric part, it was low cost, arrived in a timely manner, and worked perfectly.Product : Did the job just perfectly. One mended flute! If I were to be picky, perhaps the product could be pre-cut into varying sizes rather than all the same. I had to cut it down with a scalpel.Thank you.
Service rating : Very helpful and knowledgeable. Prompt service.Product : Works a treat!! Good fit and holds well.
Service rating : Very speedy. No negative issues.Product : Reed strength values are not particularly consistent.
Prompt and efficient service as usual
Easy to use website, I found everything I needed. Good communication and speedy delivery.
Super nice bag
Service rating : Every time!Product : Works really well. Comfortable and stable .....
Really quick and excellent repair to a trumpet and very reasonable cost
Service rating : This was my first purchase from a broker in the UK. I had a few reservations until I made contact with Louise. She answered all of my questions in a timely fashion and the transaction was just as smooth as any of the transactions that I've made in the U.S. In fact, I was shocked to see how fast the case was delivered. Thanks you so much. I am now a regular customer.Michael ScottProduct : This BAM case is the best on the market!
Service rating : Good choice of items. Quick despatch. Very pleased with product.Product : Great mouthpiece, I have used this model for many years. The graded lay provides a full and rich tone. The mid sized 5M suites all styles of playing.
Whole thing , from ease of ordering on the site,to prompt delivery and realistic price..Will use again
The order was dispatched and arrived very quickly and was exactly as ordered. Thanks.
Service rating : Knew their stuff and ready to give advice. Did exactly what they promised.Product : They delivered exactly what I expected.
Service rating : Web site easy to use: prompt delivery.Product : Fits inside the bell, easy to assemble
Service rating : fast delivery and decent prices.Product : best brand for the best player
Service rating : Very efficient serviceProduct : Good quality reeds and delivered on time
Easy to order , quick and efficient delivery
Service rating : As a returning customer, I found Dawkes to be fast and courteous and to have the correct part for my clarinet in stock.Product : Actually had a correct part in stock which is unusual in the UK. Saved the cost of US postages which is ferocious.
Easy to use web ordering and fast, efficient delivery.
I always use Dawkes Music as they are specialists and are quick and efficient.
quick service,good reeds and springs
Service rating : Very efficient - very friendly and helpful staff. I would certainly recommend them and would certainly consider using their services again.Product : Excellent solid and very smart looking case.
Service rating : I ordered - they delivered.Product : Good - pity it's designed exclusively for right-handed players.
Service rating : No responde los mensajesNo answering messages Bad item quality (French HOrn Cord)Product : Esta bien okEl color no es perfecto.
On 31-May-2017 the supplier responded:Dear Sir,Thank you for your feedback as we aim to continually improve our service and products.I will email you privately with some options however, please know, if any item you order from us is not suitable or you no longer require it, please return it within 14 days for a full refund.We look forward to supporting you in every way we can.Best regards,Linda at Dawkes
Service rating : Excellent service. Ligature for clarinet arrived promptlyProduct : Ligature is just as required
very good proffesional. thank you
Service rating : The online purchase was straightforward and the product delivered on time. I can't say much more because I haven't used any other service or had to make a return.Product : I had a lot of hesitation before spending so much money on a mouthpiece but I have to say it was worth it. It's going to take a little time and practice to get the most out of it but I've already noticed the difference in the very low and very high registers - much more consistency and control.
Service rating : Great service! A company that I can rely on!Product : They have a very beautiful and consistent sound. My son finds them easier to blow than V12. Hopfully they will do a perfect job in the higher altitudes. I say this because my son participates in MusicAlp Festival which is in the French Alpes and last year he had to file his V12 reeds to make a good sound, so hopefully these ones will do the job perfectly!
Service rating : Buena atención al cliente. Lo recomiendo 100%Product : Aún no he recibido el artículo
Excellent service and quick delivery.