Reviews shown below are collected by Feefo, independently of Dawkes Music.

Date Product Score Customer Comment

Yamaha Bottom Cap - Yamaha Trumpet Cornet

Service:++
Product:++

Service rating : good website, clear honest marketing, excellent service. Thank you.
Product : Perfect match and just within budget

Yamaha SE Bb Clarinet Repair

Service:++
Product:++

Service rating : Amazing service. Abi and the team in the workshop are just about the best you can get and their selection of instruments and accessories are comprehensive and of the best quality.
Product : Great job, great price! Abi also sorted my tenor while I waited. Thanks Dawkes, you’re the best!

Altus 807RE - Open Hole Flute

Service:+
Product:+

Service rating : Very Quick and impressive service, Unfortunately we decided not to keep the flute we had ordered. Return and refund was equally efficient.
Product : Beautiful prodct, but too good for current standard of playing.

Rovner Platinum 1R Bb Clarinet Ligature & Cap

  • Customer also bought: .... :
  • Vandoren Optimum Bb Clarinet Ligature with Plastic Cap
Service:++
Product:nyt

quick delivery. Great advice pre-order. Always a pleasure to deal with.

I'm very much hoping to visit the store once the Elizabeth line to Reading opens in December!

Keilwerth SX90R Alto Saxophone Repair

Service:++
Product:nyt

Sax repaired on time as promised and now back in action!

Yamaha Tuning Slide Oil

Service:++
Product:++

Service rating : Ordering on line is easy. Unfortunately they dispatched the wrong product to me, it was similar but incorrect. When I phoned about it, they could not have been more helpful and friendly. They immediately posted the correct item to me and requested that I return the other one and the postage would be refunded (done).
Product : An excellent specialist trumpet lubrication product from Yamaha. Also recommended by the UK trumpet manufacturer.

Select Jazz Tenor Saxophone Reeds Unfiled - 3S

Service:++

Always good service.

Windcraft Cork Grease - Lipstick Tube

  • Customer also bought: .... :
  • Yamaha Clarinet Pull Through - Medium, New Micro Fibre
  • La Tromba Woodwind Bore Oil
Service:++

VG. Got what I ordered in quick time.

Windcraft Sax Lyre - Yamaha Fitment in Lacquer

Service:--
Product:--

Service rating : Not happy at all with that product and the description. The product was either not described correctly or I got a wrong one - not the one I ordered. I tried to write a review on the web site but I was not allowed.
Product : I bought the lyre for my daughters Yamaha YTS23. I received a straight one, not as the one shown on the picture. When mounted the lyre makes it not possible to have the neck on. It is simply not possible to mount both - the neck and the lyre at the same time. I had to bend the lyre base to fit it on the saxophone. Unfortunately bending damages the lacquer.


On 15-May-2018 the supplier responded:
Dear Valued Customer, 

Thank you for your feedback as we always aim to provide the best products and services.

That you were unable to provide feedback through our website is unusual therefore, I have brought this up with our IT Manager to see what challenges you faced.

I will contact you privately to see how we can resolve the item that was unsuitable for you.

Best regards,
Linda at Dawkes Music


On 15-May-2018 the supplier responded:
Dear Valued Customer, 

As mentioned, your feedback is important to us and I will contact you to resolve this situation for you promptly and efficiently.

I suspect you were supplied a different item to what you ordered therefore, as a first time customer, I look forward to providing you with the correct item for the purpose.

Best regards,
Linda at Dawkes Music

Yamaha 411 Flute Repair

Service:++
Product:++

Service rating : Fixed flute quicker than estimated
Product : Good all round service given

Yamaha Flexi Cleaner - Slide

Service:-
Product:++

Service rating : I've had two orders from you. The first I was sent the wrong item due to a picking error. To your credit you delt with it very well. The second was for two items delivered seconds class. It took a week for you to ship the item, and you only had one in stock so it was a furthertwo weeks until I got the second item.
We will be ordering these items in reasonably large amounts (10 or so at time), I'm every hessitant about using you because of my experiences to date.
Product : Perfect product, exactly what I need.


On 15-May-2018 the supplier responded:
Dear Valued Customer, 

Thank you for your feedback as it is always our aim to provide quality products and services at affordable prices.

As a new customer to Dawkes Music, we sincerely apologise for the inconvenience caused and we would very much like to instill confidence in using us again. 

I will message privately to see how we may be able to assist you better in future.

Best regards, 
Linda at Dawkes Music


On 15-May-2018 the supplier responded:
That is great news!  We really appreciate  your feedback on the products.

Best regards, 
Linda at Dawkes Music

Pivot Screw Key Reamers - Set of 3

Service:++
Product:++

Service rating : I have dealt with Dawkes quite a few times now. The service is always very good and they supply exactly as they describe. More importantly for me, I don't know of any other UK store that can supply the repair tooling stock that I need. Not the cheapest but definitely right up there on quality.
Product : Great quality exactly as described.

Key Rod Screw - Throat Ab Key - 26.5mm

Service:++
Product:++

Service rating : Fast shipping. Excellent item. Reasonable shipping
Product : Item was exactly what I needed

Bell - YCL26(2)

  • Customer also bought: .... :
  • Vandoren Bb Clarinet Reed Flow Pack - 2
  • Woodwind Mouthpiece Brush
  • Instrument Tonehole and Keywork Brush
  • Helin Bb Clarinet Pullthrough - Micro Cloth
  • Windcraft Steri-Spray Cleaner for Mouthpieces - 59ml
  • BG Mouthpiece Patch - Black Small Soft 0.8 mm thick
Service:++

My order was dispatched quickly and I received everything in perfect condition.

Yamaha YSS-475II - Soprano Sax

Service:++

Very helpful

Yamaha alto clarinet Repair

Service:++
Product:++

Service rating : Excellent - very friendly and helpful service
Product : The repair was done faster and for less money than was expected

Yellow Skin Flute Pad - 17

  • Customer also bought: .... :
  • Paper Flute Washer 17mm x 0.15mm - Pack of 100
Service:++

swift and accurate

Windcraft 110 Tenor Trombone Repair

Service:++
Product:nyt

I love visiting Dawkes ...so does my 9 year old trombone playing son. He has been allowed to try out trumpets and saxophones when we clearly had no intention of buying either, and he was lent an instrument whilst his was being fixed. I know absolutely nothing about brass or woodwind instruments, but the staff have never been patronising and have always appeared very knowledgeable and been very helpful and a pleasure to deal with.

Plasticover Tenor Sax Reed - 3

Service:++
Product:++

Service rating : Good service and good advice, very helpful staff.
Product : Good reeds, keep coming back to them.

Cordier Bb Clarinet Reed Cutter with Regulator

Service:++

Not a reed player but I knew my grand-daughter needed one.
Ordered. Turned up.
What more do you want?