Service rating : Buena atención al cliente. Lo recomiendo 100%Product : Aún no he recibido el artículo
Excellent service and quick delivery.
Great how to do it videoQuick deliveryTotally satisfied with my purchase
Service rating : Very prompt despatch of small specialist item from an exceptionally impressive stockProduct : What I asked for....perfectly good sheet of cork
Good prompt service
Service rating : It was delivered as expected - good packagingProduct : Nice sound, sax is much more rounded - less like a goose!
Service rating : my order was processed very quickly.Product : spring was fine but difficult to fit
Service rating : Excellent speedy and friendly service.Product : Perfect for my needs and level of experience.
Very prompt helpfuil
Service rating : Quick and efficient service and delivery. Products received fitted clarinets well and came in good packaging.Product : Good for the price of it.
Excellent service. Arrived in 1 day. Good price and fair postage.
Service rating : Easy order system. Just what I wanted and delivered quicklyProduct : same as for the cork excellent
Fast service and great communication.
Service rating : Order placed via the website and all went to plan with the item received within the estimated delivery time.Product : Having recently joined a rock band it was a bit of a shock just how loud it gets having a real drummer. I was really struggling to hear myself whereas the band told me they thought the sax sound level was fine. I purchased the sound mirror in order to solve the problem and the next rehearsal was much better. I turned away from the monitor and could still hear with my sound bouncing back off the sound mirror - fantastic. QED! Only scored 4 stars, not 5 due to cost of the item which I believe would probably sell a lot better with a sub £15 price tag. Highly recommend for any sax player playing with a live band and/or wants to hear their own sound without standing right up against a wall!
Service rating : Il manquait un élément dans la commande et la pièce de rechange m'a été immédiatement expédiée. Service-après vente parfait.Les éléments achetés étaient exactement conformes à la description.Product : Conforme à ce qui était décrit. Bonne qualité.
Service rating : Excellent customer service the item was delivered so quickly.Product : Ordered for my son it is perfect.
I only buy from Dawkes online these days and I have found that their response is timely and prices keen.
Service rating : Speed and efficiency of dispatch. Excellent product Uberlight music stand lightProduct : Attaches firmly to music stand. Gives even spread of light.
Great service as usual!
Service rating : Prompt delivery, mouthpiece arrived safe and is very good.Product : very good mouthpiece thank you
In addition to the sax swab, I bought a sax case. Both were of excellent quality and arrrived on time.
Service rating : Yes only place I could find the right partProduct : Exactly right part........
Speedy communication when I had a question and all parts received in a timely manner.
Service rating : Fast delivery.Product : Fast delivery.Good product.Postal charges TOO MUCH !
Service rating : Efficient and prompt deliveryProduct : The product works fine as requested
Service rating : The cork sheets were delivered promptly and safely. The cork was high quality and uniform in appearance.Product : A nice uniform quality of synthetic cork
Service rating : So efficient and quick! I has my instrument next day and have been so impressed with their serviceProduct : Love it - great instrument and quick delivery
Service rating : The service at Dawkes has always been of the highest quality. I am a professional player and would recommend Dawkes to anyone of all levels and abilities. I bought my clarinets from them over 10 years ago and received exemplary service from them then as well.Product : A very sturdy stand that you can trust on the concert platform.
Service rating : Excellent service and prompt deliveryProduct : Java tenor reeds very consistent and easy to blow over the whole range.
Service rating : Tilatut tuotteet lähtivät nopeasti liikenteeseen, ja olivat perillä alle viikossa. Ei mitään moitittavaa.Handling and delivering was fast. It took under week and I had ordered items here in Finland. Everything was fine. Nothing to complain.(Boosey Hawkes imperial eeb tuba. From late seventies or early eigties)Product : Tilatut tuotteet lähtivät nopeasti liikenteeseen, ja olivat perillä alle viikossa. Ei mitään moitittavaa.Handling and delivering was fast. It took under week and I had ordered items here in Finland. Everything was fine. Nothing to complain.(Boosey Hawkes imperial eeb tuba. From late seventies or early eigties)
Service rating : The item came next day very pleased with serviceProduct : Replacement set of the same and good service
Service rating : Perfect service as usual but a bit let down by stack management.Only half the order was delivered as the other product was out of stock, the problem was I wasn't notified & had to chase them up.Issue resolved quickly & helpfully.Product : I love these reeds & they suit me prefectly
On 11-May-2017 the supplier responded:Dear Sir,Many thanks for your recent purchase and ongoing custom. Please accept our apologies for any mis-communication on the stock level situation, we're glad we could resolve it promptly for you.Kind Regards,Dawkes Sales Team
Fast, efficient and reliable.Thanks.
Arrived promptly after ordering enabling me to make an urgent repair to an elderly woodwind instrument.
Service rating : Prompt reliable delivery timing. Product in stock and good valueProduct : It all works exactly as expected. Product is excellent and overall service very good.
Very good service all round, from ordering to delivering i have used dawkes in the past and will use them for all my musical needs in the future, good company to deal with would recommend them to everybody involved in music.
Service rating : Quick delivery good price. What more do you need.Product : Book was recommended by Saxophone tutor
Service rating : Excellent serviceProduct : Hoping the strength of reed is consistent throughout the box
Prompt service, item well and securely packaged, and as described on the website. A useful item for all clarinet players, fits the mouthpiece snugly and takes very little space in the clarinet case. Formed of quality, rubber type composite. Very useful item, unique to Silverstein as far as I am aware.
Service rating : Seamless easy transactions. Good pricing and sourcing hard to get items made easyProduct : Hard to get valve guides at good price, brilliant!
Fast and efficient. can rely on their excellent service.
Service rating : Very quick and efficientProduct : Exactly what I needed and easy to fit
Service rating : I have been an account customer with Dawkes (Windcraft) for over 20 years. They are the best supplier of parts and materials. Always quick, always professional.Product : I used these as a substitute on an obsolete Emporer Flute. They worked perfectly. The only supplier of nylon pad retainers I could find. Please keep supplying them.
Very good; did exactly what it was supposed to do. Great music stand, very satisfied.
Had the spare part I needed, well packaged and arrived promptly.
Service rating : The part I needed wasn't available elsewhere. I am very happy Dawkes has such a wide variety of parts.Product : Works perfectly. Fast delivery!
Service rating : Excellent service and value for money,Product : Prompt and good value for money.
Service rating : Prompt delivery and never a problem with the order fair pricesProduct : Not cheap but extremely high quality makes me go to Dawkes every time
Service rating : The item was an original packaged item not a copy which works exactly as described .Product : Works as described and eased pressure on my thumb .
Service rating : quick efficient and great valueProduct : perfect just the job cheap too
Service rating : first class with good backupProduct : it works very well on my clarinet
The reeds I ordered were posted immediately, no charge for postage, well packed and well priced. Excellent service.
Quick service, but no notification for why only 3 out of 6 rubber valve top washers were sent.
Service rating : Excellent and very fast service.Product : Excellent service, good price and very fast delivery.
Service rating : Again it was first class service. Thanks. Busted Brass.Product : Perfect fit and operation.
Service rating : Always first class experience with Dawkes. Speedy delivery and communication, when necessary, excellent.Product : Heavy tension springs bought to replace lighter tension springs for my Besson Baritone, they are great. they're quiet and responsive and not over priced.The Swanee whistles are excellent value and work really well. After buying something more expensive elsewhere I took a chance on these but am really pleased with them.The music stand pencil clips work fine. They only fit on the lower section of a standard music stand, but still useful and not expensive.
Service rating : I was delighted to find a stockist of small spare parts for yamaha saxophones.Product : The "pearl" for the sax was an exact match.
Service rating : The sales department replied to me quickly withh sizes i needed and the order was despatched the same day.Product : I re eived exactly what i expected and they were good quality
Service rating : I got superb advice from Lousie Fegredo, both via e-mail and on the phone. She was clearly very knowledgeable about brass instruments and how well they would suit my son. Although we ended up having to buy something more expensive than I had initially intended, it will at least last the course and I felt that Louise had our best interests at heart. My son is delighted with his very good condition second hand Yamaha cornet and getting the notes has been so much easier than on his county council hired Jupiter! Also, the delivery was extremely quick. So, thank you, Dawkes Music.Product : Good price for a good cloth.
speedy delivery, good service
Service rating : Great serviceProduct : Quick posting and great service easy to use website
Service rating : Very good seller ! Fantastic piece and quick shipping! Thank a lot ! ErmanProduct : Fantastic piece ! Navarro number one from USA! Yeah !
Service rating : Da Dawkes trovo sempre quello che mi occorre e il personale è molto disponibile a rispondere via mail alle domande di chiarimentiProduct : È quello che cercavo, come da catalogo. Un piccolo pezzo che non riuscivo a trovare altrove.
Order and delivery were fine.
Prompt service and goods packaged well.
Service rating : The item was correct and arrived promptly.Product : Fits the clarinet well and seems very well padded.
Service rating : What did you do well? Fast delivery excellent range of goods and a superb service.Product : Does everything it says on the tin only music service that you can buy little bits like this from.
Service rating : Wrong item sent (cheaper than ordered) raised query, no answer. Raised second query, no answer. Very disappointing service. Overcharged nearly £5 for an item, I said I was happy to keep the cheaper item but then no offer to refund the difference. There are other music suppliers out there and I am beginning to wonder whether I should be moving my lifetime loyalty from Dawkes (1971 was first purchase!)Product : Exactly as ordered - why couldn't they do this with the Hercules Mute Holder?
On 15-Apr-2017 the supplier responded:Dear Sir,We appreciate your feedback and ongoing custom. I'm happy we could speak on the phone earlier to resolve this, and I apologise again for the lack of communication on your order this time and with the original error. It's paramount that we look after all customer queries in a timely fashion and I apologise fully that we didn't fulfil this criteria on this occasion. Once again we do thank you for your custom and I'm happy we could resolve it promptly over the phone earlier.Regards,Sam - Sales Dept
Helpful, friendly, very knowledgeable and professional.
Service rating : Fast shipping, parts worked! Excellent!Product : Great products! Wonderful. Excellent!
Service rating : quick shipping,good reedsProduct : good reeds,a bit soft,but worked well
Service rating : Excellent service as always. Prompt response and speedy delivery.Product : Superb horn and swift delivery
Item arrived promptly, was very well packaged and was exactly as described. The price was very competitive and I will certainly shop with Dawkes again in the future.
Service rating : Great communication both verbally and electronically. Also very helpful information given prior to sale. Very reliable and well packed. Would welcome a little more information on web site as to actual size of item. Excellent service.Product : Great harness and very supportive.
The items arrived in super-quick time and were well packed. I'm very pleased with my shiny new finger buttons and wish I had replaced them sooner!
Service rating : First class as alwaysProduct : True sound and handle well
Service rating : only 3 stars because the Yamaha valve guides didn't fit.Product : ..............................as above
On 10-Apr-2017 the supplier responded:Dear Tom,Thank you for your feedback as we aim to provide support to you and give the best solution to your query.If the item is incorrect, you can return them for a full refund within the 14 day approval period.To be of better service to you, what instrument (make and model) are you wanting the valve guides for as Yamaha list 100s of different types of valve guides according to the instrument and I would very much like to find the right one to provide you.I look forward to hearing from you again soon.Best regards,Linda Blakelindab@dawkes.co.uk
Service rating : Good product, arrived on time.Product : The oil works really well.
Exactly what I was looking for. New, factory packaging and all shiny!
I placed order to purchase 2 unit of Buffet A clarinet case on 23/3/17 and received it on 31/3/17 at 1.55pmBut the cases I received is different from your advertisement posted at website. It is in Brown color, key pad in Golden color with Buffet Logo printed on the center of the case. Your advertisement at website shows slim case (moulded) in black color, key pad in silver and Buffet Logo printed on top side the case.I immediately written informing of wrong goods sent to me on 31/3/17, up to-day no reply to me.
On 08-Apr-2017 the supplier responded:Thanks for your recent message and order. We have emailed you directly about this and following up our initial email response. Regards - Sales Team @ Dawkes
Service rating : Bought a box of reeds, which were delivered reasonably quickly. The ordering process was hassle free. Good service from Dawkes.Product : These reeds are a good match for my sax. They do no colour the tone and have a full, smooth sound.
Service rating : Item was received promptly and in good condition.Product : As expected. Product exactly as shown in sales picture.
Service rating : Fast and easy!Product : Excellent mouthpiece. Great sound and easy to play. Good balance between projection and warmth. Only 4 stars because it was not as dark as I hoped. Description says large chamber but it is a medium chamber. The positive side of this is the relative focused sound sound.
Great service and great staff.
Service rating : Helpful and efficient. Goods always arrive promptly.Product : Excellent design. Works well with Yanagisawa single screw ligature as well as the Rico `H' ligature.
Service rating : Very helpful, even for a low value purchase. Speedy delivery and excellent communicationProduct : Exactly what I needed for a specific mouthpiece and ligature combination.
Received item within three days
Service rating : Had product I wanted and delivered it quickly.Product : Improves tone when playing
Clarinet reed cutter
Service rating : Great price, very fast delivery.Product : As described- nothing fancy, dies the job!
Service rating : Order got shipped out SUPER fast, but got lost in the mail system. Finaly arrivedProduct : All parts are exactly as described fit as they should
Service rating : good service. Got what I wanted (only chopsavers lipbalm this time) quicklyProduct : better than cosmetically produced lipbalm
Service rating : Excellent service and no problem with the products.Product : Excellent service and no problem with the products.
Service rating : The item was delivered on time and was a genuine Yamaha item.Product : The item was a genuine Yamaha neck screw for a saxophone just as described.
Service rating : Great, fast serviceProduct : Good quality, no problem to fix
Service rating : Highly efficient service including answering a query and speedy deliveryProduct : Perfect fit - just the trick to sort my valves
Good quality quick delivery.Please add 'Macao/Macau/ Macau S.A.R' to the shipping log, just like Hong Kong. It would be more faster I received it.
Service rating : very efficientProduct : As required and described