Reviews shown below are collected by Feefo, independently of Dawkes Music.

Date Product Score Customer Comment

Evo Stick Impact Adhesive Small Tubes

Service:++
Product:nyt

Prompt and friendly service

Selmer Concept Bb Clarinet Mouthpiece

  • Customer also bought: .... :
  • Selmer Focus Bb Clarinet Mouthpiece
Service:++

prompt and efficient

Vandoren Ebonite Eb Clarinet Mouthpiece - Woodwind Mouthpiece M30

Service:++
Product:++

Service rating : Very pleased. Speedy service. Product just as I'd expect.
Product : I would recommend Dawkes.

Exploring Jazz Trumpet Weston Book & Cd

Service:+
Product:nyt

Satisfactory service and product

Flute Joint Expander

  • Customer also bought: .... :
  • Flute Head Swedging Die - 20 mm Hole x 25.4 mm
  • Windcraft Key Oil
Service:++
Product:++

Service rating : Swift professional service. Excellent customer service and quality tools.
No hesitation in recommending Dawkes Music. 5*****
Product : Superb tool for achieving the perfect fit on both footjoint and head joint. No vice required, it was easy to use on solid silver...may require vice and extra torque for expanding metal alloy flutes. Make sure you apply cork grease to all surfaces of flute joint and tool before using
I use in conjunction with flute head swedging die to perfectly reshape damaged tenons. Make sure you check fit regularly as you can easily over do it. When you see the tool, you will understand and appreciate its cost...well worth it.

Vandoren Baritone Sax Reed - Strength 3

  • Customer also bought: .... :
  • Kolbl DeLuxe Microfibre Cleaning Swab - Alto or Tenor Saxophone or Bass Clarinet
Service:++

All my orders arrive promptly and if not in stock I am kept informed. Great service through the store - includes repairs .

Screw - Key Guard

Service:+

Great online store. Was a little confused as expected self stick felt

Tube Cork - Tenor & Bari Sax

  • Customer also bought: .... :
  • Evo Stick Impact Adhesive Small Tubes
Service:++
Product:nyt

Fast, friendly, and efficient. Thanks guys.

Windcraft Sax Maintenance Kit - Alto

Service:++
Product:++

Service rating : Exactly what was ordered, delivered on time.
Product : Just what was needed to clean up the saxaphone

Besson - Medium Valve Felt Soft Stop

  • Customer also bought: .... :
  • Extra Smooth Imitation Cork Pads
  • Windcraft UK Cornet and Tenor Valve Spring top external
  • Windcraft Valve Casing Brush
  • Windcraft Double Ended Brass Cleaning Brush
  • Budget Mouthpiece Brush - All Brass Mouthpieces
  • Yamaha Polishing Cloth - Large
Service:++
Product:nyt

Products seem excellent and customer service was even better. Very helpful.

Aulos Thumbrest - Tenor Recorder

  • Customer also bought: .... :
  • Recorder Mop - Tenor
Service:++
Product:++

Service rating : As always Dawkes provide an excellent, fast and affordable service.
Product : Clips on firmly and doesn't move, just the right size.

Rental Yamaha Alto Saxophone

Service:++
Product:++

Service rating : Easy and efficient process. very clear from the start to end. strongly recommend.
Product : my son is happy with the instrument.

Windcraft Alto Sax Ligature - Lacquer

Service:++
Product:++

Service rating : Good service as usual
Product : Excellent. 2nd question = No.

Sterisol Cleaning Spray - 237ml

  • Customer also bought: .... :
  • Windcraft Cork Grease - Lipstick Tube
Service:++
Product:++

Service rating : Items arrived without fuss.
Product : Items arrived without fuss.

Silicon Rotor Bumper Cord 5mm - 10cm length

  • Customer also bought: .... :
  • Denis Wick Advanced Formula Valve Oil
  • Ultra Pure Tuning Slide/ Cork Grease
Service:++
Product:-

Service rating : Very fast turnaround from order to delivery by second class post.
Very impressed.
Product : Not managed to fit yet. Appears to be correct size.

Vandoren Mouthpiece Patches - .8mm thick

Service:++
Product:++

Service rating : Dawkes had exactly what I wanted. Easy to find on website. Very fast service.
Product : Ideal product. Couldn't be better suited to my needs

Rental Yamaha Alto Saxophone

Service:++
Product:++

Service rating : It was easy to order on line and the people at Dawkes were very helpful.
Delivery was quick and efficient and the instrument was in good working order.
So far so good!
Product : Excellent service so far!

Rental Yamaha Alto Saxophone

Service:++
Product:++

Service rating : Alto Saxophone Rental...exellent....Thanks
Product : Excellent condition....enjoying learning now...thanks Dawkes Music

Select Jazz Tenor Saxophone Reeds Filed - Strength 2M

  • Customer also bought: .... :
  • Select Jazz Tenor Saxophone Reeds Filed - Strength 2H
  • Windcraft Cork Grease - Lipstick Tube
Service:++
Product:++

Service rating : Good info and easy to use
Product : Consistently good - every reed is usable so works out cheaper than inferior reeds.

Vandoren V12 Bb Clarinet Reed - Strength 3

Service:++
Product:++

Service rating : Excellent service, well packaged. Thanks.
Product : the reeds sound great. Would buy again.

Split Rivets, Brass Finish, 5.6mm Head x 3.2mm

Service:++

Exactly as expected.

Aizen NY Alto Saxophone Mouthpiece - Woodwind Mouthpiece 7

  • Customer also bought: .... :
  • Theo Wanne New York Brothers Alto Sax Mouthpiece - Woodwind Mouthpiece 6
Service:++
Product:nyt

Excellent service in every way. I'll be back.

Finger Hook - 718 Imperial Cornet/745 Flugal

  • Customer also bought: .... :
  • Windcraft Double Ended Brass Cleaning Brush
  • Windcraft Valve Casing Brush
  • Leadpipe Lacquered
  • Budget Mouthpiece Brush - All Brass Mouthpieces
Service:++
Product:++

Service rating : my order arrived very quickly.
Product : fitted a treat and looked good.

Piston No.1 - Yamaha YTR/YAH/YFH

Service:++
Product:++

Service rating : Great service - I needed to amend order and they were fantastic
Product : Great product - with great service

Rental Yamaha Tenor Trombone

Service:++
Product:++

Service rating : Brilliant service - hassle free & very quick delivery. The instrument is very high quality, a real pleasure to play...! (Tenor trombone)
Product : Brilliant - really glad I found these guys. Renting was very hassle-free, delivery was very quick & I was playing within 48hrs of placing the order.

Denis Wick Trumpet or Cornet Mute - Adjustable Cup

Service:+
Product:nyt

All ways good service

Yanagisawa T9937 - Tenor Sax

Service:++
Product:++

Service rating : thank you - perfect - professional
Product : thank you - perfect - trustful

Slide Whistle - Plastic

  • Customer also bought: .... :
  • Kazoo - Plastic
Service:++
Product:++

Service rating : Great selection.
Product : As described - great stuff.

Schreiber 5020 Bassoon Bell Ring

  • Customer also bought: .... :
  • Low Bb Key - Schreiber 5020 - NP
Service:++
Product:++

Service rating : Great experience! Fast international shipping and the parts worked perfectly!
Product : Fast international shipping and replacement parts worked great!

D Addario Woodwinds Reed Case

  • Customer also bought: .... :
  • Hercules DS602B Peg Only - Clarinet or Flute
Service:++
Product:++

Service rating : Top products.
OK price and delivery.
Fast service.
Product : Clarinet peg for my hercules Sax Stand.
Good well made product.. Easy to fit and sturdy.

Reed case. Nice, easy to use Reed case.

B&M - Supreme 1042B Conductors Stand - Black

Service:++

Excellent prompt service. Everything arrives in A1 condition

Yamaha YAS-280 - Alto Sax

  • Customer also bought: .... :
  • K&M Clarinet Stand - 15222 - Plastic - 4 legs
  • HW Alto Sax Pad Saver - Stores in Body
  • HW Alto or Baritone Sax Neck Saver Crook Mop
  • Windcraft Alto/Tenor Sax Pullthrough (colour varies)
  • BG Deluxe Sax Sling S10SH - Black, with Neckpad
  • Abracadabra Saxophone Alto Pupils Bk & Cd 3rd Ed
  • K&M 14300 Sax Stand black
  • BG Mouthpiece Patch - Black Small Soft 0.8 mm thick
  • Mouthpiece Mouse Mop - Clarinet/Alto Sax/Tenor Sax - Colours May Vary
Service:++
Product:++

Service rating : Great service, helpful staff, good delivery, perfect.
Product : Lovely instrument, good package

BAM Trekking Bb and A Double Clarinet Case - Navy Blue

Service:++
Product:++

Service rating : A truly marvellous purchasing expediente.
Product : Un producto excelente. Un estuche sólido y ligero. Los clarinetes van muy bien protegidos. Lo recomiendo encarecidamente.

Stay - Valve Casing to Mouthpipe Cornet - Regent type

  • Customer also bought: .... :
  • Boosey and Hawkes - Valve Spring A2 Cornet
  • RB 346 J-Flex 180 Grit 1m x 25mm Strip
Service:++
Product:nyt

Everything I ordered was correct and sent out very promptly

Thin Hard Felt Brown Leather - Plain Saxophone Pad - Pad Size 9.5

Service:++
Product:nyt

As always faultless

K&M Tuba Stand - Black - 14940

Service:++
Product:+

Service rating : Good communication and excellent customer service.
Product : Product is exactly what I wanted

Connecting Nut - 1st trigger

  • Customer also bought: .... :
  • Trigger Connection Screw - 3rd Valve
Service:+

Having tried other suppliers for these parts with no success, I was relieved to be able to buy them from Dawkes Music. The delivery was prompt but the goods were expensive

Clarinet Pivot Screws - 10 Assorted

  • Customer also bought: .... :
  • Wood Screw - Oversize for thumbrests/post locks
  • Wood Screw for thumbrests and post locks
  • Curved Scraper - Medium
  • BG Mouthpiece Patch - Black Large Soft 0.8 mm thick
Service:+

Quality products, fast shipping, they do good work !

Superslick Spray Bottle

  • Customer also bought: .... :
  • Ultra Pure Trombone Mini Mist
Service:+
Product:+

Service rating : I'm still waiting for one Ultra Pure Trombone Mini Mist described as 'in stock' when I ordered.
Product : Trombonists have to have a spray bottle but they are inherently flimsy and prone to fail.


On 14-Mar-2017 the supplier responded:
Hi,
Many thanks for your recent order. I believe x1 of the Mini Mist was despatched with your order, this was the x1 we had in stock at the time but unfortunately we didn't have the 2nd that you ordered. This item is on order with our supplier and should be with you very soon. Kind Regards - Sales Dept

Vandoren Bb Clarinet Reeds - Strength 2

Service:++
Product:++

Service rating : quick and efficient service, easy to use website
Product : my go-to reed, consistent quality

Windcraft French Horn Care Kit

  • Customer also bought: .... :
  • Hand Guard - French Horn - Neotech Brass Wrap
Service:--
Product:nyt

Paid extra to have items within 2 working days for a gig and they took a full week to arrive (after the gig was finished).


On 13-Mar-2017 the supplier responded:
Hi,
Please accept our apologies for the delay you experienced with postage.  We strive to give the best possible service and we are disappointed when it doesn't turn out that way for our customers.  We appreciate your feedback and are working to overcome this challenge occurring in future. 
Regards, Linda, Sales Dept.

Hercules DS530B Alto or Tenor Sax Stand AJS1511

Service:++
Product:nyt

The new web design makes it much easier to find (and therefore buy) what I need.

Clarinet Spring Set

  • Customer also bought: .... :
  • Flake Shellac - 50 gm
  • Rod Screw Set for Privilege
  • Cork 15cmx10cm Thickness 2.0mm
  • Cork 15cmx10cm Thickness 1.0mm
Service:++

fast and attentive service

Vandoren Java Alto Sax Reed - Strength 2

Service:+

excellent service!

End Plug - Yamaha Alto Sax

  • Customer also bought: .... :
  • Key Pearl - convex 14.7mm aug F
  • Guard Tab
  • Yamaha YAS Alto Saxophone Strap Ring - Most Models
  • Spring - Flat
  • Roller - Selmer - 24.5mm long
  • Thumb Hook Tear Drop
  • Thumb Hook Locator Plate
  • Concave Pearl 10.8mm
  • Key Pearls - Set
  • Clarinet Pivot Screws - 10 Assorted
  • Stainless Steel Spring Wire - 1 meter x 0.61mm dia
  • Flat Spring - Blue Steel - 30.0mm long x 0.56mm thick
Service:++
Product:++

Service rating : Schnelle und unkomplizierte Abwicklung.
Vielen Dank!
Product : Ware entsprach meinem Wunsch

Bottom Cap - Silverplate - 606 Trumpet

  • Customer also bought: .... :
  • Trigger Lever - 1st - Silverplate 921/923 Cornet
  • Trigger Lever -3rd - Silverplate - 920 Cornet
  • Trigger Lever Arm with Bend 86 mm - S/P - B&H/Besson
  • Finger Button - Silver Plated - 928/927 - Besson
Service:++
Product:nyt

ありがとうございます。
次回も 宜しくお願い致します。。

Vandoren Bb Clarinet Reeds - Strength 2

  • Customer also bought: .... :
  • BG Mouthpiece Patch - Black Small Soft 0.8 mm thick
  • Windcraft Bb Clarinet or Flute Swab - Handkerchief
Service:++
Product:++

Service rating : Excellent service
Product : Excellent service All items arrived quickly

Bach Stradivarius - Waterkey Spring

  • Customer also bought: .... :
  • Slide Bow Rubber Bumper
  • Waterkey Cork
Service:++
Product:++

Service rating : PROMPT SERVICE WITH QUALITY GOODS
Product : GOOD QUALITY PRODUCTS FITTED PERFECTLY

Handrest Socket - Bassoon Corton/B&H400/AK

  • Customer also bought: .... :
  • Handrest Bird threaded - Bassoon B&H 400 Corton AK Amati Lafleur
  • Hand rest locking nut - Corton/B&H400/Amati
Service:++
Product:++

Service rating : Great priced product. Super fast delivery.
Product : Great price. Works well...

Vandoren Bb Clarinet Reeds - Strength 1.5

  • Customer also bought: .... :
  • Rico Bb Clarinet Reeds - Strength 2.5
Service:++
Product:++

Service rating : Good range of items available, quick and efficient delivery
Product : Great reeds at a really good price

Windcraft Student Bb Clarinet Mouthpiece - Plastic

  • Customer also bought: .... :
  • Juno Student Bb Clarinet Reed - 3 Pack - Strength 2
  • Juno Student Bb Clarinet Reed - 3 Pack - Strength 2.5
  • Rico Cork Grease - Lipstick Tube
Service:+
Product:+

Service rating : As a new learner, bought second hand Clarinet from a friend. Decided on a new mouth-piece, reeds and misc starter stuff.
Product : Bought second hand Clarinet from a friend. New learner. Purchased new mouth piece and reeds. No problems = web site clear and easy to follow. Service as you would expect.

Yamaha YCL-255S - Bb Clarinet

Service:++
Product:nyt

Excellent service fast delivery thanks

Yamaha Silent Brass SYSTEM SB7X - Trumpet or Cornet

Service:++
Product:++

Service rating : Excellent. It's always a bit nerve racking when buying something expensive online, but there is nothing to worry about with Dawkes. Really pleased
Product : Great. A huge improvement on the previous model. Whilst it still doesn't stop all sounds, it halved it. Which is great for practice. The tone, when played through decent headphones is good too.

Deluxe Double Ended Spring Hook

Service:-
Product:++

Service rating : Excellent product but did not receive it the next day, despite paying for 1st Class Mail and placing the order before the specified deadline (albeit only six minutes before).
Product : An exceptional product of the highest quality and therefore worth the premium price.


On 09-Mar-2017 the supplier responded:
Hi, Thanks for your recent order and feedback. The item did indeed leave us the same day 1st Class but we do not list this is a guaranteed next day service as we're in the hands of Royal Mail. We do offer a next day option with our couriers which is a little more expensive, this is the only guaranteed next day service we can offer if you're in a hurry next time. I hope this helps clarify the postage options for you, thanks for choosing Dawkes Music.

Windcraft Trumpet Lyre Bell Clamp - Finish Nickel Plated

Service:++

The item was as described and arrived when in a short time.

Bach Stradivarius - Valve Spring

  • Customer also bought: .... :
  • Bach - Valve Stem Felt
  • Windcraft Valve Casing Brush
  • Sterisol Cleaning Spray - 237ml
  • Windcraft Slide Grease - Lipstick Tube
Service:++
Product:++

Service rating : excellent service
Product : excellent product and service

BG Bb Clarinet Sling - with Cotton Neck Pad

  • Customer also bought: .... :
  • Vandoren V12 Bass Clarinet Reed - Strength 2.5
Service:++
Product:+

Service rating : Very helpful staff. Contacted me by phone and text, regarding small issue with my order. Goods arrived promptly and well packed.
Product : Helpful accessory.

Prompt delivery once details sorted out over phone.

Silicon Rotor Bumper Cord 5mm - 10cm length

  • Customer also bought: .... :
  • Silicon Rotor Bumper Cord 8mm - 10cm length
  • Silicon Rotor Bumper Cord 7mm - 10cm length
  • Yamaha Valve Cord String - Yellow 2 Metres
  • Neotech Mute Bag - Trombone (single)
  • Mighty Bright Original Clip on stand light - Black
Service:++
Product:++

Service rating : goods exactly as described, well packed, fast delivery.
Perfect for a poorly horn....
Product : Goods exactly as described

Vandoren Optimum Bb Clarinet Ligature with Plastic Cap

Service:++
Product:nyt

Fabulous product, poor packaging - jiffy bag, got squashed in the mail.
As much as I enjoy visiting the shop, I could have done without the hour's round-trip that day to replace it.

Otto Link Vintage Metal Tenor Saxophone Mouthpiece - Woodwind Mouthpiece 8

Service:+
Product:--

Service rating : Delivered what I asked for in good time
Product : Goods were badly damaged had to be returned


On 07-Mar-2017 the supplier responded:
Hi,
Many thanks for your recent order. Apologies there was some damage on the item when you received it. We were happy we could resolve it promptly for you. Thanks for choosing Dawkes Music.

Rico Royal Bb Clarinet Reed - Strength 1.5

Service:++
Product:++

Service rating : Fast, reliable service, goods delivered in two days.
Product : For me and my clarinet, Rico Royal reeds are an improvement on my previous ones, as they allow me to be more consistent in playing the upper register.

Tuning Slide 3rd Valve Assy End only LR180ML

Service:++
Product:+

Service rating : Excellent easy to use online ordering system, got here quicker than I thought.
Product : Great value the side needs some adjustment as it is a very tight fit but better that than too loose .

Otto Link Alto/Tenor Sax Ligature for Metal Mouthpiece L

Service:-
Product:-

Service rating : They sent my package 4-5 days after my purchase.
Product : Average quality. I had the same before, but it was broken.


On 07-Mar-2017 the supplier responded:
Hi,
Thanks for your recent order. The package was despatched within 48hr working hours of the order being received but it did take a few days to get to you in Romania. Unfortunately this is down to the local postal service, but we thank you for choosing Dawkes Music and hope to help you use our services again in the future. 
Regards,
Sales Team @ Dawkes

Eb/Bb Trill Key - No.16 - Clarinet Corton/B&H400/AK

Service:++

Got exactly the part I needed and got it pretty quickly even coming from overseas!

Windcraft Contra Bassoon Reed - Medium

Service:--
Product:--

Service rating : The reed was of very poor quality. It was unevenly scraped and unbalanced. I found it unusable.
Product : A poorly crafted reed, unevenly scraped. I found it unusable.


On 03-Mar-2017 the supplier responded:
Hi, many thanks for your recent order. We're sorry to hear you are unhappy with the reed. We can offer a refund or replacement as part of our standard 14 day approval and customer promise. If you'd like to arrange this please contact me directly via emali (samg@dawkes.co.uk). Regards - Sam, Sales  Dept


On 03-Mar-2017 the supplier responded:
Hi, many thanks for your recent order. We're sorry to hear you are unhappy with the reed. We can offer a refund or replacement as part of our standard 14 day approval and customer promise. If you'd like to arrange this please contact me directly via emali (samg@dawkes.co.uk). Regards - Sam, Sales Dept

Screw - Neck Receiver

  • Customer also bought: .... :
  • Bushing & Spring to take Pivot Screw
  • Rod Screw Set Selmer S80 Series II Alto
  • Adjusting Lug - Selmer SA80 II/III
  • Cork 15cmx10cm Thickness 1.5mm
  • Cork sheet 6.4mm Extra Quality 100mm x 150mm
  • Body to Bow seal - Alto
  • Felt Bumper - Red - 10mmx12mm
  • Felt Disc - Red - 16.0mmx2mm
  • Yamaha Sheet Felt 1.5mm - 100x100mm
  • Blue Needle Spring No. 3 - 0.95 mm dia
  • Blue Needle Spring No. 4 - 0.90 mm dia
  • Flat Spring - Blue Steel - 30.0mm long x 0.46mm thick
  • Blue Needle Spring No. 1/0 - 1.20 mm dia
  • Flat Spring - Blue Steel - 36.0mm long x 0.74mm thick
  • Flat Spring - Blue Steel - 30.0mm long x 0.33mm thick
  • Blue Needle Spring No. 2 - 1.00 mm dia
  • Blue Needle Spring No. 1 - 1.10 mm dia
  • Transparent Shellac - 20 cm stick
  • Evo Stick Impact Adhesive Small Tubes
Service:++
Product:nyt

Rated 5 stars because i ordered the stuff and everything was here in 7 days. That is soo rare in these days. They misplaced one part and i messaged them and they re-sent it to me immediately. I wish they had more choice of pads.. but definitely i am going to order from them next time.

Vandoren Bb Clarinet Reeds

Service:-
Product:+

Service rating : wrong reed strength sent; they took several days to respond to my email enquiry about it. so a week after I ordered, I got the reeds I wanted.
Product : usual brand bought - still prefered


On 03-Mar-2017 the supplier responded:
Hi, many thanks for your recent order. Please accept our apologies again for the mis-pick of your items. We'd also like to apologise that it took longer than usual to remedy the issue due to a mix-up at our end. Once again thanks for choosing Dawkes Music we hope we can be of service to you in the future.

Yamaha Plastic Soprano Saxophone Mouthpiece - Woodwind Mouthpiece 5C

Service:++
Product:++

Service rating : Brilliant service & love Buying from them & good value for Money & very helpful staff
Product : The Mouthpiece is excellent & I love the tone no regrets good value for Money

Vandoren V12 Bass Clarinet Reed - Strength 2.5

  • Customer also bought: .... :
  • Vandoren V12 Bb Clarinet Reed - Strength 3
Service:++
Product:++

Service rating : Always good service, quick and efficient. You get what you ask for. Brilliant
Product : what I expected there is no more to say

Vandoren Bb Clarinet Reeds - Strength 2.5

Service:++
Product:++

Service rating : The web site was very easy to use and the service speedy and exemplary. I was only looking box of reeds but found the information on offer very helpful.... I didn't have long to wait for them either.
Product : Vandoren reeds.....of course they were good. Have always used them. I have dabbled with others but could never get comfortable so back to the tried and tested.

Denis Wick Lacquer Cloth

Service:++
Product:++

Service rating : Simple and reasonable
Product : It does what it said it did

Yamaha Brass Soap

  • Customer also bought: .... :
  • Slide-o-Mix Classic 2 Part Slide Treatment
Service:+
Product:+

Service rating : Generally good service although the billing system was a little confusing. Products sold at a competitive price and despatched promptly.
Product : Both products were items that I'd used before - run of the mill things.

Cork 15cmx10cm Thickness 1.0mm

  • Customer also bought: .... :
  • Cork 15cmx10cm Thickness 0.5mm
Service:++
Product:nyt

Everything perfect, no problems -- great service.

Vandoren Eb Clarinet Reed - Strength 3.5

Service:+
Product:++

Service rating : Slightly disappointed with delivery time. Paid extra for first class, but delivery took longer than all my previous free delivery second class orders.
Product : Reeds for son. They seem good.


On 03-Mar-2017 the supplier responded:
Hi, Thanks for your recent order and the feedback. I've looked into this and it appears we did send it promptly as per usual but it appears to have been slow from the Royal Mail side. Obviously that's frustrating for all parties as it's out of our control. I can only seek to re-assure you we will always strive to send same day or next day at the latest. If the delivery is required urgently we'd advise using the courier option which is guaranteed next day, otherwise 1st class should normally be very swift.

Thanks again for choosing Dawkes, we hope you will continue to use our service and that the speed can meet your expectations and our service promise levels. Thanks, Sam - Sales Dept

BG Bb Clarinet Sling - with Cotton Neck Pad

  • Customer also bought: .... :
  • Rico Bb Clarinet Reeds - Strength 3
  • BG Clarinet and Oboe Thumb Rest Cushion
Service:+
Product:nyt

The items in stock came very quickly but no indication was given as to delivery of the other item. This was found on another site and purchased. I then sent an email asking Dawkes to cancel the item and only received an automatic reply but no confirmation of the cancellation.

Head Cork Screw Washer Nut

  • Customer also bought: .... :
  • Head Crown
  • Head Cork Stopper Screw
  • Head Cork
Service:++

The item was the one that I was looking for my flute. I got the postal track number and it arrived really fast at home.

BG L4SR Super Revelation Bb Clarinet Ligature and Cap - Leather Style

Service:++
Product:-

Service rating : Always good advice, prompt dispatch, and the best customer service. The Ligature slipped on a Yamaha Custom Clarinet mouthpiece, so it was returned.
Product : Could not really evaluate this ligature. It slipped too much and needed tightening a lot. It just did not suit the Mouthpiece. Glad of their trial service.


On 28-Feb-2017 the supplier responded:
Sorry this ligature was not suitable for your mouthpiece on this occasion. Glad we could be of service with regards the return and refund.

Rico Royal Alto Sax Reed - Strength 3

Service:++
Product:++

Service rating : I have used Rico Royal reeds for a few years and have always found them to be first class. Excellent service from Dawkes as usual. Fast and economical delivery.
Product : I like Rico Royal reeds and have yet to find anything better. Great service from Dawkes, and I will certainly continue to deal with them.

String Stopper Screw - Yamaha French Horns

Service:-
Product:nyt

Website and everything seems fine. I haven't received what I ordered yet. It's been weeks..maybe send an invoice and follow up with a product mailed message or the like?


On 27-Feb-2017 the supplier responded:
Dear Luis,

Thank you for your feedback and following investigation, your parcel has arrived in Kennedy, New York.

I have sent you an email with your tracking number so you are able to see where your parcel is now on.

We really appreciate your comments as we endeavour to improve our service to our international customers.

Best regards,
Linda Blake

Backun Traditional Clarinet Bell - Cocobolo

Service:++
Product:++

Service rating : Excellent service as always.
Product : Excellent barrel but decided on the fat boy barrel out of the two. Returning this barrel and being refunded was quick and efficient.

Rotor Valve Assembly F Attachment - 88H

  • Customer also bought: .... :
  • Case Badge - Conn
Service:++

Good to order online, quick delivery
Very helpful when contacted on phone

Yamaha - Valve Spring Euphonium

Service:++
Product:nyt

Excellent srevice , very quick to dispatch the items, thank you.

Jupiter - Valve Stem Felt

Service:--
Product:nyt

Bad service..bought something that is not in Stock and no work on when I will receive it but of course they already charged my account. Requested to cancel order let's see how long that takes.


On 27-Feb-2017 the supplier responded:
Dear Marisela, 

Thank you for your feedback as it is important to us that we provide the best service possible.

As you emailed us on 23/2/17, Louise applied your refund on 24/2/17 for those missing items and this may take 3-5 working days to appear in your account.

We appreciate your comments and they have been helpful for us to understand how we can improve our service by what changes we can make to our systems.

We would really like to opportunity to be of service to you in future and if there is anything we can do to assist, please feel welcome to contact us anytime.

Best regards,
Linda Blake

Windcraft WTR-110 - Bb Trumpet

Service:++
Product:nyt

Excellent Service

BG Bb Clarinet/Alto Clarinet Pull Through - Microfibre

  • Customer also bought: .... :
  • K&M Clarinet Stand - 15222 - Plastic - 4 legs
Service:++
Product:++

Service rating : Good clear web site. Easy to use. Quick delivery. Items met my expectations well.
Product : Does the job very well. Totally outclasses my previous pullthrough

Bach Mouthpiece Pouch - 4 trumpet

Service:++
Product:++

Service rating : Great response time - as ever. Riliiant website and great customer service on a recent exchange item too!!!
Product : Great pouch and slimline to perfect if you're not carrying a massive gig bag!

Special Treated Felt Premium Quality Clarinet Pad - Pad Size 16

  • Customer also bought: .... :
  • Shouldered Hard Felt Double Bladder Clarinet Pad - Pad Size 14.5
  • Special Treated Felt Premium Quality Clarinet Pad - Pad Size 11
  • Shouldered Hard Felt Double Bladder Clarinet Pad - Pad Size 9
Service:+

Gewoon uitstekend

Razor Blades - Single Edged

  • Customer also bought: .... :
  • Cork 15cmx10cm Thickness 1.5mm
  • Evo Stick Impact Adhesive Small Tubes
  • Vandoren Cork Grease
Service:++

Small delivery error rectified quickly .... excelent customer support.

Thank you

Weinberg Bb Clarinet Mouthpiece Zenith - Custom M1

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  • Rico Cork Grease - Lipstick Tube
  • Sterisol Cleaning Spray - 237ml
Service:++
Product:++

Service rating : My order as delivered the next day. I love the new clarinet!
Product : I love the sound and am very happy with it

Gonzalez Jazz Local 627 Tenor Sax Reed - Strength 3

Service:++
Product:++

Service rating : There was a slight hiccough with my order which was sorted out brilliantly
Product : I always use Gonzalez reeds, very high quality

Yamaha Silent Brass System SB-5X - Trombone

Service:++
Product:++

Service rating : Excellent service - staff very helpful. Would definitely use company again
Product : Bought for our daughter. She was very pleased with quality.

Thin Hard Felt Brown Leather - Flat Metal Disc and Rivet Saxophone Pad - Pad Size 42

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  • Thin Hard Felt Brown Leather - Flat Metal Disc and Rivet Saxophone Pad - Pad Size 41.5
  • Thin Hard Felt Brown Leather - Brown Plastic Disc Saxophone Pad - Pad Size 42.5
Service:+
Product:nyt

Delivery was fast and many thanks for that. It was exactly what I asked for.

Rental Yamaha Alto Saxophone

Service:++
Product:++

Service rating : Quick on-line service, courteous staff on phone. Great instrument too!
Product : Prompt and reliable! Courteous telephone service.

Thumbrest - Clarinet Corton/B&H400/AK

Service:++
Product:++

Service rating : the best service
Product : I am very happy to buy from you

Superslick Slide Cream

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  • Yamaha Trombone Slide Cleaning Rod
Service:++
Product:++

Service rating : So helpful and a excellent service Thank you . Regards . Dessie .
Product : Excellent I use it all the time. Thank's .

Conn Screw - Pivot Set Grub Screw

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  • Conn Screw - Point
  • Screw - Neck Receiver - Yamaha Alto / Tenor / Baritone Sax
  • Screw - Neck Receiver
  • Screw - Body to Bow Band
  • Screw - Adjusting
  • Blue Needle Spring No. 2 - 1.00 mm dia
Service:++

Absolutely fabulous service

Clarinet and Saxophone Mouthpieces by Anton Weinberg

Service:+

Great book!

Mitchell Lurie Premium Bb Clarinet Reed - Strength 3.5

  • Customer also bought: .... :
  • Cork 15cmx10cm Thickness 0.5mm
  • Rosetti Bb Clarinet Case - Black
Service:++
Product:++

Service rating : Seemed almost to arrive before I finished ordering! And it was exactly what I wanted--case, reeds and cork. Thank you.
Product : I find these to be very good for the playing I do with a trad jazz band. The flexibility of the tip plus the thickness of the lay is just right for me.

La Voz Tenor Sax Reed - Strength Medium Soft

Service:++
Product:++

Service rating : Neat packaging and quick send
Product : Always a reliable brand - have used them for yeare

Rental Yamaha Alto Saxophone

Service:++
Product:++

Service rating : Easy and quick
Product : Excellent condition with everything I needed for a quick start