Service rating : Great product, really made a difference to the tone of my Alto Sax. It arrived quickly.Product : Great sound and robust product
Service rating : Items delivered quickly. I like to support Dawkes because they have a large stock of spares, should a screw drop out of your Sax!Product : Good dependable reeds with a high success rate, accurately graded.
Fast and friendly service.
Service rating : the service was excellent the items ordered arrived on time and the price was goodProduct : excellent service good product
Service rating : I thought your service excellent. Although it was a small item I needed it arrive very promptly and in suitable packaging as it was a small but important and fragile item. Many thanks for such a good service.Product : Received correct item promptly. Came with very useful instructions to make a good job of replacing cork on recorder joints. Brilliant
Fast service and fast delivery
Service rating : Everything ok, Good product, fast delivery to the NetherlandsQ-SaxProduct : Good product, works easy!
Service rating : I placed an order online and paid for it. Then I changed my mind and rang the shop and they changed the order for me. Then I returned the mouthpiece I had purchased because it didn't suit me, and they sent me an email confirming that the mouthpiece had been received and that I would get a refund onto my card.Product : The reeds were perfect. The mouthpiece was good, but just not suited to me
Quick delivery and quality product.
Service rating : Great customer service and they tried really hard to accommodate my needsProduct : Very happy with the repair
Service rating : Very quick service. Have bought from Dawes before and certainly will again.Product : Good quality and comfortable
Thank you very much. Fast delivery. Will do more shopping from your store.
Ordered item received in good time, good condition and as ordered.
Service rating : Excellent customer service in that I was not pushed towards the most expensive purchase. My Clarinet was adjusted and fixed by doing what was needed rather than convincing me to do extras. Cost was reasonable as well.Product : I’m still getting used to the product.
Service rating : Prompt, efficient and helpfulProduct : Vandooren always produce reeds of a consistently good quality.
Service rating : We always receive great professional customer service from Dawkes. I would recommend them to anyone with no hesitation.Product : Fantastic service & excellent approach
Good website, easy to order, delivered promptly.
Service rating : Fast, reliable service - as usual.Product : It's a nut. It screws on, and stuff doesn't fall off anymore.
Service rating : I haven't received the item yet, and am thinking at this point I never will.Product : I waited, but the reed case, like Godot, did not come.
On 11-Jan-2018 the supplier responded:Hi,Thank you for your feedback as it is important to us that we provide the best possible products and service, including our International customers, like yourself.As we reply on Royal Mail, and then the postal service in the receiving country, there can be delays and especially through December where they have higher volumes of post.I will message you direct with options so we can resolve this for you promptly.Best regards, Linda at Dawkes Music