Trumpet Pocket

Buy Back Scheme

We're confident in the quality of instruments we are selling.
We also understand that buying a new instrument can be a big investment.
As such, if for any reason you need to return an instrument to us within 6 months we will
REFUND 90% of the original ex vat price paid.

If you return it within 6-24 months we will REFUND 50% of the original ex vat price paid.
This takes care of any worries like "will my child carry on playing" or "what if I want to change my instrument".
Before you buy anywhere else consider if other companies will offer this financial guarantee.

7 Day Approval

We want our customers to be totally satisfied with any Instrument purchased from Dawkes Music. As such we offer a 7 day money back guarantee. You can trial any instrument at home in your own environment, take it to band, see a teacher and make sure it's what you want.
If you wish to return the instrument we will give you a full refund *, or you can exchange for another model.

* Please note instruments must be returned in original packaging and be in the same condition as received in.

MIA

Dawkes Music is a full member of the Music Industries Association.

Recognised by the Government as the UK Music Industry's "leading body" the MIA has a mission statement to "create and encourage music making". Through association with the MIA Dawkes Music has helped grow music making in the local and wider community.
Dawkes Music have in recent years been awarded various MIA awards including 'Best Independent Retailer, UK'

NAMIR

We are proud members of the National Association of Musical Instrument Repairers.

Dawkes Music has the UK's largest workshops facility with 7 full time repair technicians and other on-site specialists including a mouthpiece maker. This means our customers can expect the highest quality of repairs and importantly top quality pre-sale 'set-up' on all instruments we sell.

Yamaha Pro Custom

Dawkes Music have been selected by Yamaha to be a Pro Custom Dealer due to the vast range of products we stock and due to the expertise we provide during the sale and after sale service. The Pro Custom status can only be gained if a certain level of stock is kept in store and is 'set-up' and ready to play to a professional standard.

After all we sell instruments, not supply boxes!

Buffet Warranty Centre

Dawkes Music were the first UK retailer to be made a Buffet Warranty Centre.

This was recognition of our high level of specialist knowledge and repair facilities. We have the expertise and on-site staff to supply the highest level of instrument support for this prestigious range of clarinets.

Windcraft 5 Year Warranty

Windcraft Instruments come with a full 5 year warranty to ensure the best service for customers.

Offering excellent value for money the Windcraft range of instruments has been carefully designed with the player in mind. The 5 year warranty is the stamp of confidence on this quality product.

Trevor James

Dawkes Music is a full specialist dealer for Trevor James Instruments. What does this mean for our customers?

Well, it means we have a full range of the Trevor James products in stock for you to try, all coming with full support through our workshops. This status is only applied to specialist's shops who offer the correct pre-sales and after sales service ensuring the customer gets a great choice and high quality treatment.

Miyazawa - Specialist Centre

Dawkes Music are certified as Miyazawa official dealers.

We keep a range of the instruments in stock ready for you to come and try. We also provide a full pre-sale 'set-up' and have qualified technicians to support the product in the future.

P. Mauriat - Authorized Dealer

Dawkes Music are certified as P Mauriat official dealers.

We keep a range of the instruments in stock ready for you to come and try. We also provide a full pre-sale 'set-up' and have qualified technicians to support the product in the future.