Excellent but very uncharacteristically slow delivery - possibly due to Royal Mail?
On 19-Mar-2018 the supplier responded:Dear Valued Customer,Thank you for your feedback and we appreciate your time to give it to us.As we use Royal Mail for most of our delivery needs, we find sometimes there can be some challenges they face with high volumes or due to weather conditions. For 1st Class Mail, they quote 1-3 days and for 2nd Class Mail, 5-7 days delivery time. More often than not, they are earlier than these so mostly our customers orders are with them promptly.Please feel welcome to give us a call if you have any concerns about your orders.Best regards, Linda at Dawkes Music
On 19-Mar-2018 the supplier responded:I hope you will find an ideal reed type in the selection pack however, please give us a call if none are suitable and we could provide you with a different selection of your choice.
Honest, efficient, knowledgeable, pleasant, humourous, professional Need I go on?
On 19-Mar-2018 the supplier responded:Dear Valued Customer, Thank you for your kind words and feedback about your recent repair.I look forward to sharing this with the entire workshop team.Anything else we can assist with, please contact anytime.Best regards, Linda at Dawkes Music
Always there to help! They will always go the extra mile to hep with any problems you may have.Anthony Thomas
Service rating : My item was delivered promptly.Product : This sling is, in my opinion, exceptionally expensive for what it is. I thought that I would treat myself as the old neoprene one that I have been using for about 15 years had finally fallen apart with wear. I splashed out on this sling which was around £60 and I expected it to be better than a £20 neoprene sling. It isn't. In fact, a £20 neoprene sling is more comfortable.
On 19-Mar-2018 the supplier responded:Dear Valued Customer,Thank you for your feedback and we appreciate wanting quality for what you buy.Please feel welcome to return the sling if you are dissatisfied and we will do our best find you a better sling at a more affordable price. I can see from your order we are outside the 14 day approval period however, we can still provide you with a credit note if you wish to return the item.I very much look forward to supporting you with this situation so please feel welcome to call the shop so we can discuss alternatives - 01628 630800.Best regards,Linda at Dawkes Music
Prompt reply and service. Replaced out of stock item promptly.
Service rating : Two telephone calls I made enquiring about my order were not dealt with in a friendly, positive manner.Product : My order was undelivered after two weeks. Dawkes were unable to provide a replacement.
On 16-Mar-2018 the supplier responded:Dear Valued Customer,It is with great disappointment that you have had an unfriendly experience as it is our mission to provide the best possible service and quality products. I will email you with possible solutions as it is important to us that we assist all our customers with the best support. Kind regards,Linda at Dawkes Music
On 19-Mar-2018 the supplier responded:Dear Valued Customer,Thank you for allowing me to provide you with what you wanted originally and for letting me know it arrived with you promptly.If there is anything else we can do to assist, please contact anytime and we will be delighted to help.Best regards, Linda at Dawkes Music
On 16-Mar-2018 the supplier responded:I will email to check the address on our system is correct. We can provide a replacement, if still required.
Service rating : Good value and fast deliveryProduct : Good value for money. Perfect replacement part
Service rating : Excellent! Abi really took an interest in my old instruments and brought them back to life.Product : See above. The Tuba was wrecked, but it now plays quite well. It was made in 1931.
Very prompt and efficient
Service rating : Good Service.Product : comfortable and what I was expecting
Service rating : bestelling snel verwerkt en correct afgeleverdProduct : dit zijn uitstekende rieten
Service rating : Dawkes have a good selection of instruments at various prices. Delivery was very quick.Product : This looks like a good choice to take my son through school
trouble free purchase !
Easy to find on website. Good choice of products and arrived promptly.
Service rating : Prompt efficient service. Clear levels of stock status on the website.Product : Excellent product. Makes the old traditional type caps seem very out of date.
Service rating : Dawkes is a reliable and professional retailer to purchase from. Goods are despatched rapidly and are well packaged. I would definitely recommend them to others and will certainly buy from them again.Product : Great reed for students setting out on the music discovery trail.Good range of sizes available.
n site de référence
Service rating : As always friendly, quick and efficient service.Product : we came in with a broken sax and one hour later left with a perfectly working instrument
Service rating : Website easy to use, order placed and item received within 24 hours. The staff are all very knowledgeable and helpful. I totally trust their advice. Best music store for miles.Product : So far all the reeds have worked pretty much straight out of the box. They give a good, rich tone.
Service rating : Always First Class, a small error in the order was sorted and all is well.Product : Best cork grease - good consistency and easy to apply.