Service rating : good website, clear honest marketing, excellent service. Thank you.Product : Perfect match and just within budget
Service rating : Amazing service. Abi and the team in the workshop are just about the best you can get and their selection of instruments and accessories are comprehensive and of the best quality.Product : Great job, great price! Abi also sorted my tenor while I waited. Thanks Dawkes, you’re the best!
Service rating : Very Quick and impressive service, Unfortunately we decided not to keep the flute we had ordered. Return and refund was equally efficient.Product : Beautiful prodct, but too good for current standard of playing.
quick delivery. Great advice pre-order. Always a pleasure to deal with.I'm very much hoping to visit the store once the Elizabeth line to Reading opens in December!
Sax repaired on time as promised and now back in action!
Service rating : Ordering on line is easy. Unfortunately they dispatched the wrong product to me, it was similar but incorrect. When I phoned about it, they could not have been more helpful and friendly. They immediately posted the correct item to me and requested that I return the other one and the postage would be refunded (done).Product : An excellent specialist trumpet lubrication product from Yamaha. Also recommended by the UK trumpet manufacturer.
Always good service.
VG. Got what I ordered in quick time.
Service rating : Not happy at all with that product and the description. The product was either not described correctly or I got a wrong one - not the one I ordered. I tried to write a review on the web site but I was not allowed.Product : I bought the lyre for my daughters Yamaha YTS23. I received a straight one, not as the one shown on the picture. When mounted the lyre makes it not possible to have the neck on. It is simply not possible to mount both - the neck and the lyre at the same time. I had to bend the lyre base to fit it on the saxophone. Unfortunately bending damages the lacquer.
On 15-May-2018 the supplier responded:Dear Valued Customer, Thank you for your feedback as we always aim to provide the best products and services.That you were unable to provide feedback through our website is unusual therefore, I have brought this up with our IT Manager to see what challenges you faced.I will contact you privately to see how we can resolve the item that was unsuitable for you.Best regards,Linda at Dawkes Music
On 15-May-2018 the supplier responded:Dear Valued Customer, As mentioned, your feedback is important to us and I will contact you to resolve this situation for you promptly and efficiently.I suspect you were supplied a different item to what you ordered therefore, as a first time customer, I look forward to providing you with the correct item for the purpose.Best regards,Linda at Dawkes Music
Service rating : Fixed flute quicker than estimatedProduct : Good all round service given
Service rating : I've had two orders from you. The first I was sent the wrong item due to a picking error. To your credit you delt with it very well. The second was for two items delivered seconds class. It took a week for you to ship the item, and you only had one in stock so it was a furthertwo weeks until I got the second item. We will be ordering these items in reasonably large amounts (10 or so at time), I'm every hessitant about using you because of my experiences to date.Product : Perfect product, exactly what I need.
On 15-May-2018 the supplier responded:Dear Valued Customer, Thank you for your feedback as it is always our aim to provide quality products and services at affordable prices.As a new customer to Dawkes Music, we sincerely apologise for the inconvenience caused and we would very much like to instill confidence in using us again. I will message privately to see how we may be able to assist you better in future.Best regards, Linda at Dawkes Music
On 15-May-2018 the supplier responded:That is great news! We really appreciate your feedback on the products.Best regards, Linda at Dawkes Music
Service rating : I have dealt with Dawkes quite a few times now. The service is always very good and they supply exactly as they describe. More importantly for me, I don't know of any other UK store that can supply the repair tooling stock that I need. Not the cheapest but definitely right up there on quality.Product : Great quality exactly as described.
Service rating : Fast shipping. Excellent item. Reasonable shippingProduct : Item was exactly what I needed
My order was dispatched quickly and I received everything in perfect condition.
Service rating : Excellent - very friendly and helpful serviceProduct : The repair was done faster and for less money than was expected
swift and accurate
I love visiting Dawkes ...so does my 9 year old trombone playing son. He has been allowed to try out trumpets and saxophones when we clearly had no intention of buying either, and he was lent an instrument whilst his was being fixed. I know absolutely nothing about brass or woodwind instruments, but the staff have never been patronising and have always appeared very knowledgeable and been very helpful and a pleasure to deal with.
Service rating : Good service and good advice, very helpful staff.Product : Good reeds, keep coming back to them.
Not a reed player but I knew my grand-daughter needed one.Ordered. Turned up.What more do you want?