From Monday July 19th, 2021 the in-store environment is OPEN to all visitors. We are encouraging all customers to pre-book a testing room if you wish to try out any equipment. This will allow you to visit safely and comfortably, and most importantly we will have everything pre-prepared for your arrival. This will ensure you get the full satisfaction of our award-winning service with a dedicated testing room and staff member.
We will continue to take all steps to keep the shop area safe including regular cleaning, in-room air ventilation units and spacing appointments out.
We've integrated a simple booking system into the website. This allows you to book for sales or repair related reasons. Bookings can be made online, or over the phone (01628 630 800). Simply choose from the rooms below for sales appointments or a repair drop-off booking. You can add notes at the confirmation stage about your reason for visiting. Please select the relevant department.
By choosing a room space/visit time of your choice, you have the control to book a session that’s most convenient for you. After booking, a member of our team will be in touch to confirm your booking and to discuss your requirements further.
When you come in-store for your appointment a member of the Repair Team will assess your instrument and let you know if it’s something that can be repaired ‘on-the-spot’ or if it will need booking into our diary. If the instrument needs to be booked in, they will agree a date with you, and you can either leave the instrument with us until that date or return it nearer the time.
If you are seeking repair assistance but are unable to visit the shop please get in touch via the contact form below for further assistance. One of the team will get back to you with courier pick up and drop off solutions.
Booking your space is FREE. Each sales slot is 2hrs which we feel gives ample time to test/buy the right product for you in a comfortable and calm environment. The Repair drop-off is also free, but any repairs undertaken after the 3-day quarantine will be charged at the usual hourly rate. All repair work would be quoted for and subject to your approval before proceeding.
Our dedicated testing spaces can accommodate between 1-4 people each. At this stage we’re encouraging as small a group as possible to help us maintain social distancing within the in-store environment.
Please click the + icon above to open our contact form. Alternatively, please call us on 01628 630 800 or use our LiveChat function on the website for further information.