From Monday April 12th the in-store environment is OPEN on a pre-booking appointment basis only. This will allow you to visit safely, and comfortably. It will also ensure you get the full satisfaction of our award-winning service. We’ve been working hard to ensure the in-store testing environments are top-class and safe.
We've integrated a simple booking system into the website. This allows you to book for sales or repair related reasons. Bookings can be made online, or over the phone (01628 630 800). Simply choose from the rooms below for sales appointments or a repair drop-off booking. You can add notes at the confirmation stage about your reason for visiting. Please select the relevant department.
By choosing a room space/visit time of your choice, you have the control to book a session that’s most convenient for you. After booking, a member of our team will be in touch to confirm your booking and to discuss your requirements further.
The Repair Department is open for drop-off only. i.e. We are not able to offer a ‘whilst you wait’ repair service at this time. Instead, you can book a drop-off slot, bring your instrument in (or we can courier collect it) and you will be emailed a confirmation of receipt when it arrives in our workshop. Your instrument will then be quarantined for 3 days, at which point a member of the repair team will assess your instrument and either (a) repair it at that time or (b) advise on booking your instrument into our repair diary if it’s in need of more substantial work. You will be contacted by the Repair team member to discuss your options on the third day before any work takes place.
Please Note: We cannot currently offer ‘whilst you wait’ repair services.
Booking your space is FREE. Each sales slot is 2hrs which we feel gives ample time to test/buy the right product for you in a comfortable and calm environment. The Repair drop-off is also free, but any repairs undertaken after the 3-day quarantine will be charged at the usual hourly rate. All repair work would be quoted for and subject to your approval before proceeding.
Our dedicated testing spaces can accommodate between 1-4 people each. At this stage we’re encouraging as small a group as possible to help us maintain social distancing within the in-store environment.
Please click the + icon above to open our contact form. Alternatively, please call us on 01628 630 800 or use our LiveChat function on the website for further information.