The Dawkes Music Instrument Repair Workshop is open by appointment from Monday-Saturday 9.30am-5.30pm. We repair all Woodwind Instruments, not just Saxophones. We work on Alto Saxophones, Tenor Saxophones, Baritone and Soprano Saxophones. To keep your Saxophone in good working order, we recommend that you have it maintained and serviced at regular intervals. Saxophones purchased from us qualify for a 10% discount on all Woodwind Repairs (subject to verification). This does not affect the standard 12-month guarantee.
Updated : Monday 26th July 2021
Please Note: We cannot currently offer 'whilst you wait' repair services.Book Repair Drop-Off
From Monday 12th April 2021 the Repair Department is open for drop-off only. i.e. We are not able to offer a 'whilst you wait' repair service at this time. Instead, you can book a drop-off slot, bring your instrument in (or we can courier collect it) and you will be emailed a confirmation of receipt when it arrives in our workshop. Your instrument will then be quarantined for 3 days, at which point a member of the repair team will assess your instrument and either (a) repair it at that time or (b) advise on booking your instrument into our repair diary if it’s in need of more substantial work. You will be contacted by the Repair team member to discuss your options on the third day before any work takes place.
Do you feel your saxophone isn't playing as it should or as well as you remember from when you first received it?
Here our saxophone repairers explain some of the issues that may affect your instrument now or in the future. If we don't address the particular problem you are experiencing or your present concern then you may ask them directly by calling, visiting or using this contact form
If you have a minor problem with your saxophone we have a team of repairers available to perform saxophone repairs whilst you wait. Our on the spot service is intended for quick adjustments and minor repairs which can take up to 30 minutes. We also do our best to accommodate any emergency repairs as we understand how important it is to have your saxophone working at its best should you have an upcoming performance or exam.
Here we check your saxophone fully but without dismantling the instrument. Having this done every year ensures that you are getting the best out of your saxophone.
There are other specialist repairs we can perform such as dent removal, re-soldering broken parts, customising key-work, silver plating or gold plating key-work, and re-facing mouthpieces. This presentation shows you exactly what we do on every standard saxophone service or re-pad.
We firstly inspect the Saxophone for any dents or damage to the body. We have the latest Saxophone tools in the Workshop so we can tackle most dent work. We have a full selection of dent balls as well as a very powerful magnetic set which are ideal for those hard to reach areas, such as the bottom bow.
Below is a before and after image of the Saxophone to show the dent removal (click to enlarge image):
"Hi I would just like to say thanks to the young lady in the repair shop Abi ? for the on the spot repair to my Conn 10m today I had almost given up trying to get it to play as a 10m should , but an hour in her expert hands and it screams !!" Steve
"I just wanted to say a massive thank you for incredible customer service. The telephone was answered swiftly on my initial telephone call. Sam was very helpful, and my daughter's flute was repaired and despatched the same day it was received. I received a telephone call to tell me what the problem was and to ask how I would like it sent. Unfortunately there was a hold up with the carriers which delayed it by a day, but even so, having posted it Monday evening, and having it returned Thursday morning is fantastic service! My daughter will be very please when she comes home from school. It is good to see that there are still the odd one or two companies who will do their utmost to provide such a service. It is much appreciated. THANK YOU." Sue Jeans
"I recently purchased a Yanigisawa Baritone B901 from a friend and when I played it, I was impressed, however, it was only when I compared to another B901 I noticed the difference, I couldnt see any leaks that would diminish the tone etc., so I brought it up to Dawkes last Monday and collected it Thursday. The same evening I played at rehearshal. Totally amazing,the baritone is so responsive especially on the bottom notes and allowed me to play a sub-tone whenever the music required it. My greatful thanks to Ivan, for the brilliant repair. Its such a pity I waited so long to get the sax inspected. i will return next week to collect my Alto B991 which also has been overhauled. Well Done Ivan." Colin Campbell-Baritone Royal Marine Association Concert Band
"What a wonderful repair department you have. The local repairer had written off my old Dolnet tenor sax, but it now plays as well as ever - and looks extremely neat! It really doesn't matter where you are in the country because of the arranged courier service, so Dawkes is once again my local music shop/repairers, even though I now live in Cornwall" Neville Witham
"I recently brought my sons alto sax in for a minor repair and wanted to thank Ivan for his helpfulness and willingness to carry out the work on the spot. My son needs his sax most days of the week as he's in several groups and to be without it for a number of days would have been quite difficult for him. It has just served to cement my good judjement in choosing Dawkes in the first place! Thanks Again!"Mrs K Wright - Parent
"I bought my very first alto from Dawkes (aged 11!), and I've yet to find a better place for looking after my saxes. Regardless of whether one is a student or a professional, the team really cares about the needs of the individual - it's great peace of mind to know that your instruments are being treated well by people who know the way you play. I've just had my Mark VI tenor restored to perfect condition, and if you're looking for more than just an "instrument shop", and service from experts who are passionate about wind instruments."Richard Shepherd - Ronnie Scott's Jazz Orchestra
"I find the technicians in the repair department at Dawkes Music are always friendly, knowledgeable and ready to help whenever I bring in school or private instruments to be repaired. Wherever possible instruments are repaired on the spot, or else they are booked in, giving me an instant date for the repair. During the 36 years that I have visited Dawkes I have always found repairs to be of the highest quality."Heather Leech-Bendell - Professional Woodwind Tutor
"When using or recommending their workshop, no job has ever been too big or too small, and I have never been met with raised eyebrows or sucking of teeth!!! The staff are friendly, knowledgeable, experienced and clearly a dab hand with more than just a screwdriver!!"Louise Williams - Flute Tutor, www.flutesalad.org / www.lwmusic.org.uk
"Abi did a great job on my soprano neck/crook and my sax was also ready before I needed it for practice. What can I say...superb service and attention." J Moriarty
"I am just writing to thank you for the totally excellent service you carried out on the Yanagisawa Tenor Sax this week. I played it last night at the Woodley Concert Band practice and the instrument plays even better now than I can remember. Well done!"Mr P Cowley - Sax Player
"Dawkes is one of the few places I trust with my instruments, whether for minor adjustments or major repairs. The staff are friendly and helpful, happy to spend time adjusting instruments to specific requirements, and the turn-around time is much faster than others. My saxes and clarinets have been in many times and always come back playing like new. Dawkes is the only repair department I recommend to my pupils!"Alastair Penman - Sax/Clt Tutor, Bucks http://www.alastairpenman.co.uk/
"I am very pleased to endorse the Repair Shop at Dawkes Music for their prompt and efficient service. They are always most corteous and helpful, and as a professional musician I am most appreciative of their willingness to make instant repairs and adjustments when needed.In my guise as Sax/Clt teacher at Eton College, I can confirm that Eton Music School are very satisfied with the performance of the Repair Shop."Peter Ripper - Sax/Clt Tutor at Eton College, ex BBC Radio Big Band, London Sax Quartet
"Dawkes are the region's premier wind and brass specialists, and we are lucky to have them on our doorstep here in Maidenhead. With a warm welcome from their fantastic team of staff, whether you are looking to try, hire or buy an instrument or accessories, need aminor repair or major overhaul or just advice, you are guaranteed the best level of service, expertise....and even a cup of coffee!"Caroline Owen - Clarinettist with Chamberhouse Winds, Area Senior Leader for Berkshire Maestros
"On the countless times I have brought instruments in for repair (anything from replacemant pads through to full overhauls and even reconstructing a badly damaged French Horn) over the last 20 years the service has been expert, at times exceedingly quick and always done with good humour. I can't recomend them highly enough."Simon Carr - Professional Woodwind Player & Head of Woodwind at Radley College, Oxford.
"Just got my treasured Conn 30M Tenor back from a complete overhaul by Tony in the workshop - a fabulous job & it's blowing better than ever...probably better than the day it left the factory in 1937!With this and the great jobs you did overhauling my Buescher & Yamaha Altos earlier this year, I'll certainly be recommending you to everyone that I know."J McKellow - www.saxappeal.net / www.thesoulmates.co.uk
"Excellent workmanship and friendly service! Work always carried out with an eye for detail and the good of the player in mind." Jeremy Shoobridge - Woodwind Teacher, Kent
Abi came to Dawkes Music in 2008, through a trial apprenticeship under (then) manager Gary Hobdell. She gained a wide range of experience through working with and studying under a number of excellent woodwind and brass repairers, including in-house and external training. She is a hardworking technician, with an impressive knowledge of parts, instruments, supplies and techniques. She is committed to taking the time to investigate and resolve the most subtle of faults, and will strive to ensure every player leaves our shop with confidence in their instrument. Abi is also our resident Bassoonist, and particularly enjoys taking on Bassoon servicing work.
Ivan joined us in 1992 after receiving City & Guilds Certificate from Merton Technical College. Ivan is the only member of our team that didn't originally play a wind instrument; he is a Jazz Drummer, but turned to the path of woodwind and is now one of the very pillars of our Workshop team. Ivan has patience like no other, and combined with his long experience, good will and persistence he can handle the most challenging woodwind repairs. A familiar face for our regular customers, he is faithfully entrusted with vintage saxophone overhauls on a regular basis. His supportive and calm demeanour makes him a role model and inspiration for his fellow repairers.
Sunniva joined us in 2014 after receiving a Diploma in Musical Instrument Technology from Lincoln College, Newark Campus. She left her native country of Norway to study wind instrument making and repair in the UK, and is now a full time qualified woodwind and brass technician. She studied flute making and advanced tool making as part of her course, and is more than comfortable around lathes, drills, and milling machines. Always enthusiastic and up for a challenge, her can-do attitude and passion for the industry makes her an asset to our workshop, particularly as she is on the committee for the National Association of Musical Instrument Repairers. She enjoys the small victories of repairing and is fluent in Norwegian, English, Danish, and flute.
Ana joined us in 2016 after receiving a Diploma in Musical Instrument Technology from Lincoln College, Newark Campus. Originally from Lisbon, Portugal, she has a long standing relationship with woodwinds since playing Clarinet with the Portuguese Army band for 7 years before becoming a technician. She is careful and intuitive and has taken on every challenge thrown her way since joining Dawkes, as well as using her invaluable playing experience and knowledge of the clarinet to inspire and support our customers. Driven by an appetite for perfection, Ana is a dedicated repairer as well as enjoying teaching some adult Clarinet and Sax lessons here at Dawkes.
Ryan joined us in 2019 having graduated from Lincoln College, Newark Campus with a diploma in Musical Instrument Making and Repair. He spent his spare time at college hand making additional tools, equipping him with extensive engineering experience and a thorough understanding of materials. He particularly enjoyed making a Clarinet from scratch, which is now a complete and playable instrument. Many years ago Ryan was inspired by a visit to a repairer who serviced his Trumpet along side him, motivating him to pursue this craft. His self-punishing, diligent scrutiny maintains a high standard of finishing and serves him well as a repair technician. Before attending Newark he also spent some time working at an Accordion repair shop learning basic Accordion repairs. He is a French horn player (the one true 'horn' - according to Ryan) and currently plays in a local Orchestra.