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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 911 verified reviews. Here are some recent reviews of our service...

Trusted Customer
5 hours ago
Only used when model making and prove invaluable for fine cuts.
Stephanie Hilder
22 hours ago
Really thorough, fantastic service. This was our first time working with Dawkes and we couldn't... Read all
Trusted Customer
1 day ago
Excellent as always
Tootling Ted
1 day ago
I love your new store it is a real escape from reality. Like a musician’s dream world. Chris... Read all
Trusted Customer
2 days ago
Very friendly and efficient staff when I reported fault . No issue about refund even when they had... Read all
Trusted Customer
2 days ago
Always fast, accurate and pleasant
Martin Hinson
4 days ago
Good buying experience. Would have been better if more of the clarinets in my price range were in... Read all
Trusted Customer
4 days ago
As usual, very professional.