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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 904 verified reviews. Here are some recent reviews of our service...

Chris Williams
8 hours ago
I'm a fairly new customer and so far only purchased a Yamaha 4C clarinet mouthpiece and then a... Read all
Trusted Customer
8 hours ago
Wonderful. Both on telephone, in emails, and in person, the team were attentive and kind
Trusted Customer
8 hours ago
Efficient and good follow through.
Trusted Customer
1 day ago
This was again fabulous, everyone there was friendly & professional. Even the coffee is top notch
Trusted Customer
1 day ago
Great supplier, easy purchase and payment, well packed and arrived quickly
Dr GARETH OWEN
1 day ago
very good service... and extremely grateful to be able to test a mouthpiece on a trial basis
James Cooper
1 day ago
Excellent service, parts always well stocked. Parts are genuine, well priced and rapidly dispatched... Read all
Sandra
2 days ago
I received my package on time and in good condition.