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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 905 verified reviews. Here are some recent reviews of our service...

Trusted Customer
22 hours ago
The staff at Dawkes were amazing and made choosing my new saxophone a joy.
K. T.
22 hours ago
It’s not very often that a shop truly exceeds every expectation of customer service, but Dawkes... Read all
K.T
22 hours ago
The best shop in London for wind instruments and all accessories!
Trusted Customer
1 day ago
Very pleased
Macy Lau
1 day ago
The item arrived with excellent protective packaging.
Jenni Watson
2 days ago
Dawkes is a fantastic shop! The staff, service, stock & atmosphere are just wonderful!
Trusted Customer
3 days ago
Minor problems were repaired under warranty. Knowing I was travelling some distance, and that I... Read all
Trusted Customer
3 days ago
Excellent, the opportunity to play \ test musical instruments - using a variety of different... Read all