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Sale Brass Instruments

Sale Returns

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange a product provided it is in a fully saleable condition, within 14 days of purchase. Returns (UK & International). All goods are available on a 14 day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music. Mouthpieces

We offer a 14 day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking fee.

4.9/5

Independent Service Rating based on 1083 verified reviews. Here are some recent reviews of our service...

Catherine Gordon
19 hours ago
Great flute service and sales advice. Knowledgeable and helpful staff.
Andy Hockedy
19 hours ago
Excellent service, friendly, understanding my need , setting expectation and exceeding it.
Trusted Customer
21 hours ago
Products arrived in time and in good order
Trusted Customer
17 hours ago
The service was good but unfortunately, the advice given didn't work and the short returns policy... Read all
Godfrey Clarke
1 day ago
I have bought numerous items from Dawkes and can only compliment them on their prompt and efficient... Read all
Dr David Thomas
2 days ago
Famously fast. Your purchase arrives virtually before you've ordered it!
Dominic Holbourne
3 days ago
Efficient service following detailed discussion of problems; friendly staff; fast return of... Read all
Jude Lewis
4 days ago
Very happy.