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Sale Brass Instruments

Sale Returns

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange a product provided it is in a fully saleable condition, within 14 days of purchase. Returns (UK & International). All goods are available on a 14 day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

Mouthpieces

We offer a 14 day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking fee.

4.9/5

Independent Service Rating based on 912 verified reviews. Here are some recent reviews of our service...

Chris Olsen
8 hours ago
Dawkes is always my go-to for all things sax as the team are helpful, patient and knowledgeable.... Read all
Trusted Customer
9 hours ago
a very easy transaction and speedy delivery with instrument well packaged. Clear after care... Read all
Jim
10 hours ago
The level of service is superb. All in the workshop and in the store itself are very knowledgeable... Read all
Timmy Lou
2 days ago
Friendly but somewhat slow in servicing the customer
Liz Parham
2 days ago
Excellent as always. Placed order and received reeds 2 days later. Dawkes’s always come up to... Read all
Trusted Customer
3 days ago
Saxaphone is playing better
Trusted Customer
3 days ago
I order on-line and the response is quick. The website is easy to navigate. No fuss!
Trusted Customer
3 days ago
Items always arrive in a timely manner, well packaged/protected. I trust Dawkes.