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Sale Brass Instruments

Sale Returns

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange a product provided it is in a fully saleable condition, within 14 days of purchase. Returns (UK & International). All goods are available on a 14 day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

Mouthpieces

We offer a 14 day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking fee.

4.9/5

Independent Service Rating based on 896 verified reviews. Here are some recent reviews of our service...

Mr Victor Best
16 hours ago
Dawkes always give great service and they are a marvellous firm to deal with. You can always rely... Read all
Neil Haywood
19 hours ago
Very informative very good and helpful all around
Trusted Customer
2 days ago
Service was polite and no I encountered no problems at all.
Sheila Kendrick
2 days ago
Dawkes has always offered great service and has always been my ‘go to’ store for everything... Read all
Timothy Tustin
4 days ago
As above: good service, timely and pleasant people.
LISA SHANNON
2 days ago
Excellent
Laurence Gorman
2 days ago
No complaints about the service from Dawkes. Prompt and reliable, one can't ask for more.
Mr Anthony Mills
2 days ago
Excellent, with easy to use website.