Dawkes Music Terms and Conditions

1 Definitions

  1. The 'Buyer' means the person who buys or agrees to buy Goods from the Seller.
  2. The 'Seller' means Dawkes Music Limited & Windcraft Limited.
  3. 'Conditions' means any Conditions of Sale expressed in this document and any special conditions which have been agreed in writing by the Seller.

2 Conditions

  1. These are the only conditions which apply to all sales of Goods by the Seller to the Buyer, unless agreed in writing by the Seller.
  2. Acceptance of delivery of Goods will be understood as the Buyers acceptance of these Conditions without effecting any Statutory Rights.

3 Prices

  1. The Price shall be as currently listed by the Seller (or as stated in a written quotation).
  2. The Seller reserves the right to revise prices prior to despatch of Goods.
  3. All Prices, charges for packing, postage and carriage are subject to VAT regulations.
  4. Payment must be made in full before any Goods can be despatched.
  5. The Euro value shown is calculated from a daily spot rate and is shown forcomparison only. All charges will be made in Pounds Sterling and any final currency conversion will be carried out by the processing bank.

4 Special Order Items

  1. Estimated delivery dates are shown on each special order item.
  2. Dawkes will try to ensure this delivery date is upheld but supply times can vary due to situations out of our control and we cannot accept responsibility or offer any refunds in such scenarios.

5 Postage/Shipping Charges

  1. New and Secondhand Instruments are despatched POST FREE (UK Mainland & NI only) by a 'next day' courier service.
  2. Reeds over our current minimum order value are sent POST FREE (UK Mainland & NI only).
  3. Accessories over our current minimum order are sent POST FREE (UK Mainland & NI only).

6 Warranty

  1. All new instruments are fully checked in our workshop before sale and come with 1 year's free servicing and warranty.
  2. If goods are found to be damaged or defective, we will at our option repair or replace the goods or refund the price paid.

7 Delivery

  1. The Seller may deliver by instalments or select an alternative carrier without notice to the Buyer.
  2. The Seller shall not be liable for any losses or expenses incurred from any failure to meet estimated delivery dates.

8 Ownership and Risk

  1. The risk in Goods passes to the Buyer on delivery of the Goods or on payment by the Buyer but kept at the Seller's premises at the Buyer's request.
  2. The Seller remains the owner of the Goods until the Seller has been paid in full for such Goods.
  3. The Buyer must inspect the Goods immediately upon receipt and notify the Seller within five days if the Goods are damaged or do not comply with the Contract. If the Buyer fails to do this he is deemed to have accepted the Goods.
  4. Any Goods which are received defective or damaged must be kept together with the original packing at the Buyer's risk until the Seller can inspect or collect the Goods or notify the Buyer to return the goods.

9 Cancellation and Returns

  1. No Contract shall be cancelled nor Goods returned without prior written approval of the Seller and on terms to be determined by the Seller.
  2. The Seller reserves the right to make a handling and restocking charge on Goods which are returned if they were ordered in error or are no longer required.
  3. When you purchase any item from from Dawkes Music (excluding consumables such as reeds), we give you a 14 day trial period to make sure it's the correct Instrument for you. If not we refund the full cost of the Instrument, minus shipping costs. This trial 14 day period does not affect our standard offer of a 30 day return policy for any damaged or faulty goods.

10 Force Majeure

  1. The Seller will not be under any liability in the event that the Seller is prevented or delayed from supplying any Goods by cause beyond the Seller's control.

11 Dispute

  1. In the event of a dispute between the Buyer and the Seller, the Buyer agrees to submit the dispute to Arbitration as a legally binding alternative to Court action. These Conditions shall be construed in accordance with English Law.
  2. Company Registration No. 2710334 - VAT Registration No.224 7752 58

12 Privacy & Data

  1. We have a privacy policy that covers all our guidelines around customer communication and data. Please click here to read the Privacy Policy