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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 904 verified reviews. Here are some recent reviews of our service...

Nicki Cloutman
18 hours ago
Excellent service at a reasonable cost.
Martyn Rawbone
19 hours ago
Superb. Easy to contact and extremely helpful with no “pushiness.”
Brian Keddie
2 days ago
Reasonably quick.and good communications.
Trusted Customer
3 days ago
Efficient.
Manjit Padam
3 days ago
Efficient, responsive service from staff each time a called.
Trusted Customer
4 days ago
1st time using a music shop online after my children getting in to playing an instrument, and then... Read all
Trusted Customer
4 days ago
Fantastic service. My son started trumpet lessons and we’d had a trumpet on loan. Once he was... Read all
Shaun Franklin
4 days ago
Matt has been faultless throughout my experience with Dawkes. Matt has fantastic customer skills... Read all