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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 907 verified reviews. Here are some recent reviews of our service...

Trusted Customer
18 hours ago
Minor problems were repaired under warranty. Knowing I was travelling some distance, and that I... Read all
Trusted Customer
19 hours ago
Excellent, the opportunity to play \ test musical instruments - using a variety of different... Read all
Trusted Customer
20 hours ago
Products arrived in a timely manner. Unfortunately the 800 grit was not available, so I got that... Read all
Artem Azovtsev
2 days ago
Outstanding service, quick delivery, very professional, helpful and caring staff. Ten out of... Read all
Andrew W
2 days ago
Always great service from the team at Dawkes
Peter Dixon
2 days ago
Great service and communication!
Trusted Customer
2 days ago
Good all round customer service. Fabulous place. Musicians paradise. I was able to tryout a new... Read all
Evgeny Makeev
2 days ago
Everything is ok.