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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 911 verified reviews. Here are some recent reviews of our service...

Timmy Lou
5 hours ago
Friendly but somewhat slow in servicing the customer
Liz Parham
13 hours ago
Excellent as always. Placed order and received reeds 2 days later. Dawkes’s always come up to... Read all
Trusted Customer
14 hours ago
Saxaphone is playing better
Trusted Customer
1 day ago
I order on-line and the response is quick. The website is easy to navigate. No fuss!
Trusted Customer
1 day ago
Items always arrive in a timely manner, well packaged/protected. I trust Dawkes.
Chantal Ridings
1 day ago
We had a fantastic experience at Dawkes Music Shop in Maidenhead when our son bought his new tenor... Read all
David Cooper
1 day ago
The review says it all.
Trusted Customer
2 days ago
Excellent delivery service