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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.8/5

Independent Service Rating based on 923 verified reviews. Here are some recent reviews of our service...

Trusted Customer
7 hours ago
Brilliant service
Trusted Customer
7 hours ago
Always very helpful and enthusiastic
Osamu Satoh
7 hours ago
貴重な部品が買えた
Kate Luff
19 hours ago
Never had a problem, always got my products quickly
David Frost
3 days ago
Knowledgeable reply to my request swiftly delivered
Trusted Customer
4 days ago
Excellent
Mr Stephen Ward
4 days ago
Prompt despatch. Couriers normally average though. That's normal!
Trusted Customer
4 days ago
Wonderful speedy delivery.