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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 951 verified reviews. Here are some recent reviews of our service...

Trusted Customer
11 hours ago
Quick delivery.
Vanessa Gray
12 hours ago
Clarinet mouthpiece was as advertised and communication was great regarding delivery.
Louise Oliver
15 hours ago
Brilliant customer service!! I can’t recommend Dawkes enough.
Trusted Customer
2 days ago
Excellent- prompt comprehensive answers to emails - I returned the instrument because it wasn't... Read all
Trusted Customer
2 days ago
Excellent
Trusted Customer
3 days ago
Service was OK
Kelly Aelberry
3 days ago
Very helpful in directing me to the correct part I needed for my clarinet.
Trusted Customer
3 days ago
For once, first-class post came good