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Sale Brass Accessories

Sale Return Policy

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange the product provided it is in a fully saleable condition, within 14 days of purchase. All goods *are available on a 14-day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

*Return Exceptions

Please note woodwind reeds are not available on 14-day approval and can only be returned in ‘as new’ sealed condition.

Mouthpieces

We offer a 14-day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking/sterilising fee.

4.9/5

Independent Service Rating based on 949 verified reviews. Here are some recent reviews of our service...

Trusted Customer
7 hours ago
Excellent- prompt comprehensive answers to emails - I returned the instrument because it wasn't... Read all
Trusted Customer
10 hours ago
Excellent
Trusted Customer
14 hours ago
Service was OK
Kelly Aelberry
17 hours ago
Very helpful in directing me to the correct part I needed for my clarinet.
Trusted Customer
17 hours ago
For once, first-class post came good
Caroline
2 days ago
Quickly dispatched. Beautifully packaged.
Michael Pitt
3 days ago
It is easy to find the spares you need on the website, and the store is always fast and accurate... Read all
Abdul Aziz Alkalbani
4 days ago
Very good shipping rate and fast