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Sale Brass Instruments

Sale Returns

Should you wish to return a Sale product bought from us, we will be happy to refund or exchange a product provided it is in a fully saleable condition, within 14 days of purchase. Returns (UK & International). All goods are available on a 14 day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by Dawkes Music.

Mouthpieces

We offer a 14 day home trial period with all mouthpieces so you can test it in a familiar environment (unless custom made or special order). Any Mouthpieces can be returned for a full refund, less £5 re-stocking fee.

4.9/5

Independent Service Rating based on 896 verified reviews. Here are some recent reviews of our service...

Mr Neil Woodcock
10 hours ago
Searched on the website. And decided to visit the store to check the product sizing. Asstsnts in... Read all
Trusted Customer
2 days ago
Everyone was so kind and helpful. The process was smooth and quick. I would recommend and have told... Read all
Trusted Customer
2 days ago
Brilliant!
Trusted Customer
2 days ago
Kit consisted of all but the water key springs which could be required during this complete... Read all
Trusted Customer
2 days ago
Ordering on line and delivery were efficient and the product was delivered a little earlier than... Read all
Luke Reid
3 days ago
One of the best music retailers around. Very helpful and I love their no quibble returns policy.
James Brown
3 days ago
In the unlikely event they can't answer a query there and then, they contact you quickly with an... Read all
Trusted Customer
4 days ago
Their website gives the right amount of detail to allow you to purchase the right item. Their... Read all