Despite the spare part didn’t fit, the service was excellent
Why Buy from Dawkes Music?
Dawkes Music & Windcraft Ltd are a globally recognised UK based Music Industry company that have expert staff who specialise in products, performance, teaching and repairing in the brass and woodwind sector.
Buy with confidence knowing that the shop you're dealing with has been awared a Feefo Gold Trusted Retailer award which recognises our hard work and consistent excellent customer service.
14 Day Approval
Try your item at home, in a lesson, in the band and make sure it's perfect for you. If you are not convinced we can refund the item in full upon return. (£3 re-stocking fee on any mouthpieces, approval not available on reeds).
All in stock items are usually dispatched within 24 hours, express delivery options are available at the checkout, including next day delivery.
We carefully choose and stock the best products on the market, be it the newest mouthpiece or official replacement spare parts for instruments. We keep over 8,000 lines in stock covering everything Woodwind & Brass.
We carefully check pricing to ensure our customers get the best deals with unrivalled pre-sale advice and after-sales care.
Top Quality After Sales Service
We have 18 members of staff in-store and on the telephone 6 days a week, and our online service is 24/7. Experience you can trust with over 40 years in the business and a third generation specialist family business.
Purchasing a first Instrument outright need not be an expensive risk with our buy-back scheme.
Return your Instrument in good condition within 6 months and we will refund 90% of the purchase price less the original VAT paid.
Your original purchase price:
We deduct the original VAT paid
We make a charge of 10%
Total Amount Refunded
Total Cost for 6 Months use
Purchasing outside the UK means you do not have to pay the 20% VAT.
However, you may have to pay tax/charges in your own country - check with your local tax office if unsure.
Once you add item(s) to the basket and select your country (as below), the price shown will exclude VAT.
We charge in UK Pounds (less tax) and your card company/PayPal will convert this amount to your local currency.
Foreign orders received before 14:00 (Mon-Fri) are despatched the same day using a tracked and insured service.
All Instruments are quality checked by our own workshop prior to despatch.