Loosely fitted yellow cone on the stand came off when moved without me noticing (expect it should be a more permanent fit) and caused irreparable damage to my sax with the bell rubbing against metal, caused a dent and scratched the bell, to add insult to injury i cannot contact Hercules stands as they have no contact number or customer service for after care on the internet, only the distributor who cannot help, do not risk using this stand
The supplier responded:Hi, thanks for your feedback. We're sorry to hear about the incident with your sax and the stand. The UK distributor should be able to help with this. Whilst no stand is ever perfect we do find the Hercules to be generally very well made and reliable with various members of our staff owning and using them for their own Saxes so it's a shame you had this issue.
Not a fan of this stand - others may disagree. Had one to try out but found the mechanism a bit sloppy for Alto Sax; on the plus side it would help prevent the Sax ending up on the floor. The auto grip system worked best on Tenor Sax. To Dawkes credit they exchanged the AGS for a standard Hercules stand which I prefer.