Reviews
Anonymous review via Feefo
- 2020-07-21
the first pair i bought were faulty. the 'prong' did not adjust as it is supposed to and the replacement did not fit. the prong itself has a very wide point and it is very difficult to apply it to the necessary places due to the length of the nose. the width of the prong means that it will not remove any but the largest spring stubs. these are not cheap, they are quite expensive and i am disappointed in their performnce and design.
The supplier responded:Dear Valued Customer,We really appreciate your feedback and honesty as this will now help us find the right tools for your needs.
We welcome you to have a conversation with one of our Repair Team about it so we may seek new tools that are affordable and meet the quality standards you expect.
Please allow us to resolve any concerns you have of the replacement pair of pliers as your satisfaction is important to us.
We will contact you by email or phone in hope to chat about your requirements.
Best regards,
Linda at Dawkes
