Our specialist trained staff are able to help you. Please contact us or call us on 01628 630800
the first pair i bought were faulty. the 'prong' did not adjust as it is supposed to and the replacement did not fit. the prong itself has a very wide point and it is very difficult to apply it to the necessary places due to the length of the nose. the width of the prong means that it will not remove any but the largest spring stubs. these are not cheap, they are quite expensive and i am disappointed in their performnce and design.
The supplier responded:Dear Valued Customer,We really appreciate your feedback and honesty as this will now help us find the right tools for your needs.
We welcome you to have a conversation with one of our Repair Team about it so we may seek new tools that are affordable and meet the quality standards you expect.
Please allow us to resolve any concerns you have of the replacement pair of pliers as your satisfaction is important to us.
We will contact you by email or phone in hope to chat about your requirements.
Linda at Dawkes
Dawkes Music & Windcraft Ltd are a globally recognised UK based Music Industry company that have expert staff who specialise in products, performance, teaching and repairing in the brass and woodwind sector.
Purchasing a first Instrument outright need not be an expensive risk with our buy-back scheme. Return your Instrument in good condition within 6 months and we will refund 90% of the purchase price less the original VAT paid.
|Your original purchase price:||£37.80|
|We deduct the original VAT paid||£-6.30|
|We make a charge of 10%||£-3.15|
|Total Amount Refunded||£28.35|
|Total Cost for 6 Months use||£9.45|
Purchasing outside the UK means you do not have to pay the 20% VAT. However, you may have to pay tax/charges in your own country - check with your local tax office if unsure.
Once you add item(s) to the basket and select your country (as below), the price shown will exclude VAT.
We charge in UK Pounds (less tax) and your card company/PayPal will convert this amount to your local currency.
Foreign orders received before 14:00 (Mon-Fri) are despatched the same day using a tracked and insured service. All Instruments are quality checked by our own workshop prior to despatch.