Dawkes Music Reviews: Trusted Service Award Winners (2022)

11th April 2022

We’re delighted to have won the Feefo Platinum Trusted Service award for 2022. This is an independent seal of excellence that recognises businesses for delivering exceptional experiences. The Feefo Review platform shares independently verified feedback from real customers.

What are the Trusted Service Awards?

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. Our Dawkes Music Reviews consist of over 7,000 independent customer reviews on Feefo. We’d like to THANK YOU all for taking the time to leave these reviews for Dawkes Music. They help us continue to improve our service and they help other customers make informed buying decisions.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on  interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Supporting Customers & Staff

Since the pandemic began in March 2020 we’ve had to deal with various logistical challenges. Throughout this period we’ve prioritised the customer experience both in-store and online. It’s also been an opportunity to strengthen our support internally for our amazing specialist staff with ongoing training and development programmes.

Our recently renovated shop in Maidenhead now offers bookable testing rooms, a huge display of specialist products and our ‘jewel in the crown’ – the UK’s largest Wind & Brass repair workshop. We’ve even put on a series of live gigs each month since June 2021.

Our website has seen various improvements such as a simplified checkout process, vastly improved search box functionality and new product pages with more images, better descriptions and videos.

Our team remain on-hand for specialist advice and to help create, inspire and support musicians of all levels. Just contact us for any information or assistance.