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Dawkes Music win Feefo Platinum Customer Service Award

26th February 2021

We’re delighted to have won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. We’ve had over 5,000 independent customer reviews on Feefo and we’d like to THANK YOU all for taking the time to leave these reviews. They help us continue to improve our service and they help other customers make informed buying decisions.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on  interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

The last 12 months have been particularly challenging from a logistical point of view but we hope that through the hard work of all our dedicated staff we’ve managed to retain, and even improve, our customer service levels in this period. Here’s hoping 2021 can be a musically productive year for us all!