Create Inspire Support

Meet the Team – Ana (Repair Dept)

Hi, I’m Ana! I moved from Lisbon, Portugal to England to study a 3 year Woodwind Instrument-Making and Repair Course at Newark College which is Internationaly known, recognised and valued among the industry. I believe for that reason I was accepted to join the team at Dawkes Music Workshop plus the passion I have to put the knowledge and skills into each repair.

The reason I chose this trade is because since I was a young player I would take my clarinet, and later my bass clarinet, to a repairer to perform a ‘miracle’, I was amazed by the work!

After being part of the Portuguese Army Symphonic Band for 7 years and playing at that high standard I recognise even more the value of having my clarinet in a full playing order, ready to do what was expected from me with no excuses. So before my contract in the Army terminated I had to explore what to do next and for sure I wanted to be connected to music.

So, here I am as a trained repairer! Of course, as a clarinet player this is the instrument I have the most sensitivity to when it comes to repair and play testing. However, since joining Dawkes and whilst gaining further experience in woodwind repair, I’m also being trained to repair brass instruments of all types. I continue to serve, inspire and support clients to the best of my abilities and to the high Dawkes Music standards.


Here’s Ana in action walking us through the steps in a Clarinet re-pad…

Meet the Team – Ana (Repair Dept)

Meet the Team – Jocelyn (Repair Dept)

Hi, I’m Jocelyn, one of the Repair Technicians at Dawkes who works on both woodwind and brass instruments.

For as long as I can remember I’ve always wanted to figure out how instruments work and fix them when they go wrong. After a long career as an accountant in the publishing industry, I decided it was time to pursue my dream. With an eye for detail and meticulousness already in the bag, I trained as a woodwind technician at South Thames College, Merton Campus and joined the Dawkes Workshop team in spring 2014 near the end of my studies, having already attained professional membership of the National Association of Musical Instrument Repairers.

I learned everything I know about brass repair at Dawkes from the esteemed Abi Taylor, so now I am confident to tackle anything which comes our way. I am tenacious and I approach each job with tremendous will and focus. I love the satisfaction of turning an instrument with issues into something which plays beautifully, and I love to see a happy customer.

Instruments are meant to make music, they are expensive and precious things, and I don’t want anyone to think they’re not a good enough player, when it’s their instrument which is letting them down. The vast majority of instruments we see only need an economically-viable repair to get them playing excellently again, so I’m proud to be part of a team dedicated to keeping music alive.

I have played the flute since childhood and since joining Dawkes I have taken grades in both clarinet and oboe, with my eyes always set on the next challenge; something brass next. I enjoy the binocularly-aided hobbies of opera-going and bird-watching, belong to a choir and play whichever instrument is required in a wind ensemble.


Here’s Jocelyn in action in our ‘Flute Set-Up’ video…ok, here’s her hands at least!!

Meet the Team – Jocelyn (Repair Dept)

Other Create Inspire Support Posts

Meet The Team – Linda (Customer Service)

Meet The Team – Linda (Customer Service)

Meet The Team – Matt (Brass Dept)

Meet The Team – Matt (Brass Dept)

Learn To Play Day – Success Story #1

Learn To Play Day – Success Story #1

Learn To Play Day – Success Story #2

Learn To Play Day – Success Story #2

Learn To Play Day – Success Story #3

Learn To Play Day – Success Story #3

Learn To Play Day – Live Music (Flute Duet – 2.30pm)

Learn To Play Day – Live Music (Flute Duet – 2.30pm)