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New Look Repair Dept, Shop & Testing Rooms

9th July 2020

Although we’ve been kept very busy during lockdown we wanted to make some changes to our in-store environment. We’ve been in this building since August 2000, and we wanted to draw on some of our inspirations from 1966 when we originally began as just a small repair workshop in a shed back in Uxbridge…

The Repair Workshop

It’s fair to say although this is all ‘new’, it’s very much vintage inspired! We wanted to pick up on the real ‘workshop’ theme of tools, grunge and a retro looking interior. We’ve resuscitated various original old signs from Boosey & Hawkes amongst others, and have designed a characterful space.

We hope that coming into Dawkes is unlike any other retail trip you might make. Many of our customers are repeat visitors and you are all part of our musical family. Now in our 3rd generation, we want to share some of this character with you in the visual experience of visiting the shop and repair department.

We are OPEN for 60 minute pre-booked repair consultations. Please visit our main bookings page to book an appointment.

New! Trade Workshop

We’ve also developed a new Trade Workshop which will feature a testing space for new tools, product development, demonstration purposes and more. We’ll be releasing more details of this to our Repair/Trade customers in the coming weeks & months.

Bookable Testing Suites

We currently have 3 bookable testing rooms, with 1 more to come soon. Our Studio, Acoustic & Family Rooms are all available to book for 90 minute slots. Each room offers you a personalised, private and safe space to test out new equipment. Please check out our bookings page to book your visit.

When you’ve booked, our team will be in touch to make sure we have everything prepared and ready for you beforehand. You’ll then have a dedicated team member to take care of you throughout the visit. We really believe we offer the best experience of any music shop, indeed any shop you’ll go in full stop!

New! Family Zone + Room

We love to welcome families and children to Dawkes. Our aim is to create and inspire the next generation of music makers. As such we’ve created a colourful and vibrant new Family Zone with accompanying testing room.

This space is ideal for families with 1, 2 or more(!) children to come and have their first experiences trying a musical instrument. We have some beginner models on hand and even interactive games on e-devices to keep the little ones entertained!

Bookings are now available from Monday July 13th onwards. Please click here to visit our bookings page.

Main Area Displays

We’ve also re-fitted our main sales area to feature a much more open space for browsing, and more instruments on display across all Woodwind & Brass. This space will also be able to be used for workshops and live events when possible. Our specialist team are on hand here to help advise and support your musical journey.