Feefo – Gold Trusted Retailer (Independent Reviews)

Feefo has introduced the Trusted Merchant accreditation to recognise the hard-work of merchants that consistently deliver excellent customer service in the eyes of their genuine customers.Those businesses that meet the criteria, have been accredited as either a ‘Trusted Merchant’ or a ‘Gold Trusted Merchant’.

The Gold Trusted Merchant award is based upon the data received over the duration of the previous year. To be accredited with the Gold Trusted Merchant status, a business is required to receive an average Service Rating of between 95% and 100%. Dawkes Music had a rating of 99% throughout 2014 from thousands of independent customer online and in-store reviews.

We’re delighted to have achieved this award and thank all our customers for taking the time to complete feedback after a purchase. We read every single feedback and we will strive to ensure that we keep meeting and surpassing your expectations of service in 2015.